Multiple sub accounts created by Google Listings and Ads Plugin
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Hi there,
We installed the plugin and while going through the setup noticed that there were multiple subaccounts created and taken over the access from our master account.
There is no way that we can delete the accounts as we do not have appropriate permissions.
We have already submitted a ticket (#6280946) for the same however there is no response from the WooCommerce team.
Please look into this urgently!
Thanks
The page I need help with: [log in to see the link]
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Hi @thesaborco
Thanks for reaching out!
I understand that you’ve encountered an issue with multiple sub-accounts being created and taking over access from your master account, and you’re unable to delete them due to insufficient permissions.
First, please ensure that you are logged in as the master account holder. This will grant you the necessary permissions to manage and delete sub-accounts.
If you are logged in as the master account holder and still unable to delete the sub-accounts, there may be a plugin conflict causing the issue. To troubleshoot this, please temporarily deactivate all other plugins except WooCommerce and see if the issue persists. If the issue is resolved, you can reactivate the plugins one by one to identify which plugin is causing the conflict.
If the issue still persists, please share your System Status Report that you can find via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.Meanwhile, I have looked up your ticket (#6280946) and apologize for the delay in our response. Our team is working diligently to address all support requests as quickly as possible. Kindly wait patiently for a reply coming from our support team.
Thanks!
Hi there,
I am unable to delete the sub-accounts, even after disabling the plugins.
System status report and error log below –
WordPress Environment WordPress address (URL): https://thesabor.co/au Site address (URL): https://thesabor.co/au WC Version: 7.7.0 REST API Version: ? 7.7.0 WC Blocks Version: ? 10.0.4 Action Scheduler Version: ? 3.5.4 Log Directory Writable: ? WP Version: 6.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_AU External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 512 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.87.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.12-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 7.5.1 WC Database Prefix: wp_ Total Database Size: 89.04MB Database Data Size: 82.32MB Database Index Size: 6.72MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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(HTTPS): ? Hide errors from visitors: ? Active Plugins (15) Custom Post Type UI: by WebDevStudios – 1.13.5 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Elementor Pro: by Elementor.com – 3.13.1 Elementor: by Elementor.com – 3.13.2 Site Kit by Google: by Google – 1.99.0 LiteSpeed Cache: by LiteSpeed Technologies – 5.4 Schema & Structured Data for WP & AMP: by Magazine3 – 1.14 Site Reviews: by Paul Ryley – 6.8.1 Ultimate Addons for Elementor: by Brainstorm Force – 1.36.16 UpdraftPlus - Backup/Restore: by UpdraftPlus.com DavidAnderson – 1.23.3 WooCommerce PayPal Payments: by WooCommerce – 2.0.4 WooCommerce: by Automattic – 7.7.0 Wordfence Security: by Wordfence – 7.9.2 Yoast SEO: by Team Yoast – 20.7 WP Mail SMTP: by WP Mail SMTP – 3.8.0 Inactive Plugins (4) Advanced Custom Fields: by WP Engine – 6.1.6 Google Listings and Ads: by WooCommerce – 2.4.5 MailPoet: by MailPoet – 4.15.0 WooCommerce Payments: by Automattic – 5.8.1 Must Use Plugins (1) WordPress automation by Installatron: by – Settings API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #9 - /shop/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #12 - /my-account/ Terms and conditions: ? Page not set Theme Name: Hello Elementor Child Version: 1.0.1 Author URL: https://elementor.com/ Child Theme: ? Parent Theme Name: Hello Elementor Parent Theme Version: 2.7.1 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ? Templates Overrides: – WooCommerce PayPal Payments Onboarded: ? Shop country code: AU WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ? Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: product-block-editor minified-js new-product-management-experience product-variation-management settings Daily Cron: ? Next scheduled: 2023-05-12 06:07:32 +10:00 Options: ? Notes: 132 Onboarding: skipped Action Scheduler Complete: 86 Oldest: 2023-04-11 17:20:03 +1000 Newest: 2023-05-12 06:56:49 +1000 Failed: 7 Oldest: 2023-02-15 11:56:51 +1100 Newest: 2023-05-12 06:58:50 +1000 Pending: 2 Oldest: 2023-05-13 04:12:32 +1000 Newest: 2023-05-17 23:54:56 +1000 Status report information Generated at: 2023-05-12 13:16:17 +10:00 ` 2023-05-11T00:08:34+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Merchant Center account is not set up. 2023-05-11T00:11:28+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487524. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487524. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:12:26+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487527. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487527. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:14:38+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:14:56+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 756488535. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 756488535. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:16:24+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:22:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:50:26+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite { "error": { "code": 403, "message": "There exist other accounts with homepage that conflicts with the homepage of account 756489768. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "errors": [ { "message": "There exist other accounts with homepage that conflicts with the homepage of account 756489768. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]", "domain": "global", "reason": "forbidden" } ] } } 2023-05-11T00:51:11+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:
GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600
resulted in a401 Unauthorized
response: { "error": { "code": 401, "message": "User cannot access account 755920600", "errors": [ { " (truncated...) 2023-05-11T01:21:19+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600
resulted in a401 Unauthorized
response: { "error": { "code": 401, "message": "User cannot access account 755920600", "errors": [ { " (truncated...) 2023-05-11T01:21:54+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600
resulted in a401 Unauthorized
response: {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"} 2023-05-11T01:22:07+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600
resulted in a401 Unauthorized
response: {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"} 2023-05-11T01:22:39+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error:GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600
resulted in a401 Unauthorized
response: {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"} 2023-05-11T20:30:36+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected.Hello,
Thanks for sending the system status report.
I understand you are expecting a response on your support ticket #6280946, the ticket is received, and our team will reply as soon as they can, I want to clarify that we are receiving a high ticket volume at this time. Please expect the response from our team within the next 24-48 hours.
For better assistance I recommend keeping the communication via internal. Apologies for the inconvenience, and let us know if you have further questions.
Kind regards.
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