• Resolved thesaborco

    (@thesaborco)


    Hi there,

    We installed the plugin and while going through the setup noticed that there were multiple subaccounts created and taken over the access from our master account.

    There is no way that we can delete the accounts as we do not have appropriate permissions.

    We have already submitted a ticket (#6280946) for the same however there is no response from the WooCommerce team.

    Please look into this urgently!

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @thesaborco

    Thanks for reaching out!

    I understand that you’ve encountered an issue with multiple sub-accounts being created and taking over access from your master account, and you’re unable to delete them due to insufficient permissions.

    First, please ensure that you are logged in as the master account holder. This will grant you the necessary permissions to manage and delete sub-accounts.

    If you are logged in as the master account holder and still unable to delete the sub-accounts, there may be a plugin conflict causing the issue. To troubleshoot this, please temporarily deactivate all other plugins except WooCommerce and see if the issue persists. If the issue is resolved, you can reactivate the plugins one by one to identify which plugin is causing the conflict.

    If the issue still persists, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Meanwhile, I have looked up your ticket (#6280946) and apologize for the delay in our response. Our team is working diligently to address all support requests as quickly as possible. Kindly wait patiently for a reply coming from our support team.

    Thanks!

    Thread Starter thesaborco

    (@thesaborco)

    Hi there,

    I am unable to delete the sub-accounts, even after disabling the plugins.

    System status report and error log below –

    WordPress Environment
    
    WordPress address (URL): https://thesabor.co/au
    Site address (URL): https://thesabor.co/au
    WC Version: 7.7.0
    REST API Version: ? 7.7.0
    WC Blocks Version: ? 10.0.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_AU
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 512 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.87.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.6.12-MariaDB-cll-lve
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    Database
    
    WC Database Version: 7.5.1
    WC Database Prefix: wp_
    Total Database Size: 89.04MB
    Database Data Size: 82.32MB
    Database Index Size: 6.72MB
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    Post Type Counts
    
    attachment: 174
    elementor_library: 21
    elementor_snippet: 3
    farmers: 13
    farners: 1
    mailpoet_page: 1
    nav_menu_item: 10
    page: 18
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    products: 16
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    shop_order: 10
    shop_order_refund: 3
    wp_global_styles: 1
    
    Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    Active Plugins (15)
    
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    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
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    DavidAnderson – 1.23.3
    
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    Wordfence Security: by Wordfence – 7.9.2
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    Inactive Plugins (4)
    
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    Google Listings and Ads: by WooCommerce – 2.4.5
    MailPoet: by MailPoet – 4.15.0
    WooCommerce Payments: by Automattic – 5.8.1
    
    Must Use Plugins (1)
    
    WordPress automation by Installatron: by –
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
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    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    WC Pages
    
    Shop base: #9 - /shop/
    Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #12 - /my-account/
    Terms and conditions: ? Page not set
    
    Theme
    
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    Author URL: https://elementor.com/
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    WooCommerce Support: ?
    
    Templates
    
    Overrides: –
    
    WooCommerce PayPal Payments
    
    Onboarded: ?
    Shop country code: AU
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ?
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
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    Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    
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    Options: ?
    Notes: 132
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    Action Scheduler
    
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    Oldest: 2023-04-11 17:20:03 +1000
    Newest: 2023-05-12 06:56:49 +1000
    
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    Oldest: 2023-02-15 11:56:51 +1100
    Newest: 2023-05-12 06:58:50 +1000
    
    Pending: 2
    Oldest: 2023-05-13 04:12:32 +1000
    Newest: 2023-05-17 23:54:56 +1000
    
    Status report information
    
    Generated at: 2023-05-12 13:16:17 +10:00
    `
    2023-05-11T00:08:34+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Merchant Center account is not set up.
    2023-05-11T00:11:28+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487524. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487524. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:12:26+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487527. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 756487527. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:14:38+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:14:56+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 756488535. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 756488535. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:16:24+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:22:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 755920600. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:50:26+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Merchant::claimwebsite {
      "error": {
        "code": 403,
        "message": "There exist other accounts with homepage that conflicts with the homepage of account 756489768. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
        "errors": [
          {
            "message": "There exist other accounts with homepage that conflicts with the homepage of account 756489768. Set the parameter 'overwrite' to true if you want to take the claim and remove it from these accounts: [email protected]",
            "domain": "global",
            "reason": "forbidden"
          }
        ]
      }
    }
    
    2023-05-11T00:51:11+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600 resulted in a 401 Unauthorized response:
    {
      "error": {
        "code": 401,
        "message": "User cannot access account 755920600",
        "errors": [
          {
            " (truncated...)
    
    2023-05-11T01:21:19+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600 resulted in a 401 Unauthorized response:
    {
      "error": {
        "code": 401,
        "message": "User cannot access account 755920600",
        "errors": [
          {
            " (truncated...)
    
    2023-05-11T01:21:54+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600 resulted in a 401 Unauthorized response:
    {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}
    
    2023-05-11T01:22:07+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600 resulted in a 401 Unauthorized response:
    {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}
    
    2023-05-11T01:22:39+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/755920600/accounts/755920600 resulted in a 401 Unauthorized response:
    {"statusCode":401,"error":"Unauthorized","message":"Site is not connected to Google account for google-mc"}
    
    2023-05-11T20:30:36+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Google account is not connected.
    

    Hello,

    Thanks for sending the system status report.

    I understand you are expecting a response on your support ticket #6280946, the ticket is received, and our team will reply as soon as they can, I want to clarify that we are receiving a high ticket volume at this time. Please expect the response from our team within the next 24-48 hours.

    For better assistance I recommend keeping the communication via internal. Apologies for the inconvenience, and let us know if you have further questions.

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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