Multisite

For me Koko Analytics works just fine on a multi site setup. I can go to Dashboard > Analytics on each sub-site.

What error do you get exactly?

Error – WordPress

A critical error has occurred on your website. Check the site administrator’s inbox for instructions

But there’s not message in the inbox.

Do you have access to your PHP error log? If not, ask your hosting provider about that. There you can see the full error message and share it with us here.

Also please let me know what PHP version you are using.

Thanks!

Yes, sure
PHP 7.4

Wed Sep 23 04:56:52.597654 2020] [core:error] [pid 918989:tid 140081767610112] [client 176.31.123.203:62283] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.
[Wed Sep 23 04:57:27.445635 2020] [core:error] [pid 918989:tid 140081339582208] [client 176.31.123.203:50025] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.
[Wed Sep 23 04:57:55.976530 2020] [core:error] [pid 918989:tid 140081817966336] [client 176.31.123.203:55230] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.
[Wed Sep 23 05:01:39.389289 2020] [core:error] [pid 918989:tid 140081482258176] [client 176.31.123.203:59171] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.
[Wed Sep 23 05:02:23.433434 2020] [core:error] [pid 918989:tid 140081314404096] [client 176.31.123.203:55123] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.
[Wed Sep 23 09:53:58.344626 2020] [core:error] [pid 1158148:tid 140081465472768] [client 23.228.109.146:30371] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace., referer: https://www.google.com/
[Wed Sep 23 16:00:43.344136 2020] [lsapi:error] [pid 1491971:tid 140082611562240] [client 80.182.46.84:50630] [host lasettimana.sandroesteve.it] Backend fatal error: PHP Fatal error: Uncaught Error: Call to a member function add_cap() on null in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php:6\nStack trace:\n#0 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-migrations.php(99): include()\n#1 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-migrations.php(48): KokoAnalytics\\Migrations->run_migration(‘/home/jmzruwle/…’)\n#2 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-admin.php(129): KokoAnalytics\\Migrations->run()\n#3 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/class-wp-hook.php(287): KokoAnalytics\\Admin->maybe_run_migrations(”)\n#4 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)\n#5 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/plugin.php(478): WP_Hook->do in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php on line 6\n, referer: https://lasettimana.sandroesteve.it/wp-login.php?redirect_to=https%3A%2F%2Flasettimana.sandroesteve.it%2Fwp-admin%2F&reauth=1

• This reply was modified 4 years, 6 months ago by Anonymous User 16617110.

Thanks. What is your PHP version?

Backend fatal error: PHP Fatal error: Uncaught Error: Call to a member function add_cap() on null in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php:6\nStack trace:\n#0 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-migrations.php(99): include()\n#1 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-migrations.php(48): KokoAnalytics\\Migrations->run_migration(‘/home/jmzruwle/…’)\n#2 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/src/class-admin.php(129): KokoAnalytics\\Migrations->run()\n#3 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/class-wp-hook.php(287): KokoAnalytics\\Admin->maybe_run_migrations(”)\n#4 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)\n#5 /home/jmzruwle/domains/sandroesteve.it/public_html/wp-includes/plugin.php(478): WP_Hook->do in /home/jmzruwle/domains/sandroesteve.it/public_html/wp-content/plugins/koko-analytics/migrations/1.0.2-add-cap-to-administrator-role.php on line 6

PHP 7.4

Thanks for the information. The error is regarding an update/migration script that has trouble running. Not sure if this is going to make a difference, but you could try completely removing the koko plugin and then doing a fresh install. Let me know if that solves it or not. Thanks!

Already tried and it’s not working.
I tried to activate the plugin in the network: error on subdomain sites.
I tried to activate the plugin once per site: error on subdomain sites.

In every case on the principal site the plugin it’s working.

I will have to ask Danny to look into this. It can take a few days before he has time to debug this for you. Please hold on…

Thanks

Please send us a link to this thread on support at kokoanalytics.com

Thanks!