Multisite error

  • Hi,

    Our multisite website regularly gets a Too many redirects error screen.
    We don’t know when or why this error appears.
    That’s why I went to investigate to find the reason for this.
    I found that when I press the button “update network” on wp-admin/network/upgrade.php.
    I also receive that error.
    This is a first good direction to trigger the error that was previously random.

    I have found that there is a problem between the following plugins: woocommerce, ultimate member, events manager.

    When I deactivate one of these plugins everything works great when pushing the “upate network” button.
    When all 3 plugins are activated, I see the error again.

    Also when I install ultimate member on single site (not on the network), then I don’t see the error.

    Now when I go to wp-admin/admin.php?page=ultimatemember on one of the sites on the network, except for the main site, I see this error:
    Purge Temp Files
    There has been a critical error on this website.
    It doesn’t matter if Ultimate member is active on network or on single sites. I always see that error on a site that is not the main site.

    Now I installed ultimate member without other plugins and with twenty one theme.
    I still see the same error.

    Why do I see this error?
    Ultimate member version: 2.5.0

    • This topic was modified 2 years, 1 month ago by atelier64.
Viewing 9 replies - 1 through 9 (of 9 total)

  • @atelier64

    There has been a critical error on this website.

    For this error enable PHP Debug so the UM Developers can see the PHP error.

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    Post the contents of the debug.log file here in the forum.

    Thread Starter atelier64

    (@atelier64)

    [12-Oct-2022 12:25:10 UTC] PHP Fatal error: Uncaught UnexpectedValueException: RecursiveDirectoryIterator::__construct(/data/ultimatemember/temp/): Failed to open directory: No such file or directory in /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php:277
    Stack trace:
    #0 /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php(277): RecursiveDirectoryIterator->__construct()
    #1 /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/templates/dashboard/purge.php(4): um\admin\core\Admin_Menu->dir_size()
    #2 /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php(245): include_once(‘/data/sites/web…’)
    #3 /data/sites/web/*******/wp-admin/includes/template.php(1401): um\admin\core\Admin_Menu->purge_temp()
    #4 /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php(315): do_meta_boxes()
    #5 /data/sites/web/*******/wp-includes/class-wp-hook.php(307): um\admin\core\Admin_Menu->admin_page()
    #6 /data/sites/web/*******/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #7 /data/sites/web/*******/wp-includes/plugin.php(476): WP_Hook->do_action()
    #8 /data/sites/web/*******/wp-admin/admin.php(259): do_action()
    #9 {main}
    thrown in /data/sites/web/*******/wp-content/plugins/ultimate-member/includes/admin/core/class-admin-menu.php on line 277

    @atelier64

    Read this guide and your issue is with the “temporary directory for uploads” the temp folder can’t be found (=has not been created by UM):

    https://docs.ultimatemember.com/article/114-photo-uploads-not-working

    • This reply was modified 2 years, 1 month ago by missveronica.
    • This reply was modified 2 years, 1 month ago by missveronica.
    • This reply was modified 2 years, 1 month ago by missveronica.
    Thread Starter atelier64

    (@atelier64)

    Hi,

    There are nu upload problems. I can upload images as usual.

    The error only occurs with a multisite.
    I have ultimate member installed on other websites on same hosting. There are no problems on those websites that are not multisite.

    So on multisite I don’t see errors on the main site. Only on subsites.
    This is that error:
    https://snipboard.io/ARieNJ.jpg
    Left image is on subsite of multisite.
    Right image is main site of multisite.
    I don’t think it makes sense that a directory is not writable to the subsite and to the main site it is?
    If it was not writable, then the error should be visible on all websites?

    Anyway, if I check this document: https://docs.ultimatemember.com/article/114-photo-uploads-not-working
    I checked the following:
    – correct permissions to wp-content/uploads/ultimatemember –> This upload folder is writable. Has the same settings.
    – Increase the WordPress memory limit via wp-config.php –> Is already define( ‘WP_MEMORY_LIMIT’, ‘1024M’ );
    – Maximum upload file size: 50 MB.

    I did not contact the hosting support because there are no upload problems.

    If you want a can setup a dev hosting with only ultimate member on multisite so you can check the error yourself?

    – I don’t normally use ultimate member’s uploads directory. I mainly use Ultimate member to give user roles access to pages or not. They should not be able to register.

    • This reply was modified 2 years, 1 month ago by atelier64.
    Thread Starter atelier64

    (@atelier64)

    Any news about this problem?

    @atelier64

    Question: Any security software tool at your web hosting like ModSecurity or Suhosin?

    Thread Starter atelier64

    (@atelier64)

    Hi,

    So when I setup a new WordPress website with multisite and ultimate member on another hosting or local then the error should not appear?

    Then I’m going to try with Xampp on localhost.
    When I don’t see the error, then the error would lie with the hosting company?

    @atelier64

    Yes you can try with localhost.

    It’s not an error but it may be harder security where the main and subsites are considered being different users.

    If Suhosin is active you can see by looking at UM Settings -> Install Info

    • This reply was modified 2 years, 1 month ago by missveronica.
    Thread Starter atelier64

    (@atelier64)

    SUHOSIN: Your server does not have SUHOSIN installed.

Viewing 9 replies - 1 through 9 (of 9 total)
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