Multisite Super Admin-Site Relationship Disappears

  • We have a large (I think) multisite — it has around 70 sites. We have 6 Super Admins. Recently, one became detached/unrelated/unlinked to sites that he is an Admin user for (they no longer appear in the list of “his” sites). I went in and re-added him as an Administrator (the only option) to every one of his sites. Today (3 days after I made the change), those connections are missing again. Most of our Super Admins are connected to several sites (one is connected to over 30). In most cases, the connected user also created many of the sites, but not all. This one use is the only one who is losing “his” sites. He knows now that, as a Super Admin, he can access the dashboard of all of the sites, but he likes the convenience of having his sites easily accessible via the “My Sites” list. Anybody else have this happen and know a solution/cause? I’m going to make him the main Admin of his sites, but this still seems weird. Thanks!

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  • It seems that you are experiencing an issue with a Super Admin user becoming detached from the sites they were originally connected to within your multisite network. While diagnosing the exact cause without detailed information can be challenging, there are a few potential reasons and solutions you can explore:

    1. Plugin or Theme Conflict: If you have recently installed or updated any plugins or themes on your multisite network, it’s possible that a conflict is causing the issue. Try deactivating any recently added plugins or themes to see if the problem persists. If the issue is resolved, you can narrow down the conflict by reactivating them one by one until the problem reoccurs.
    2. User Role Settings: Check the user role settings for the affected Super Admin user. Ensure that they are assigned the correct user role (typically Administrator) for each site they should have access to. It’s also essential to verify that there are no conflicting user role assignments or customizations that may be affecting the user’s site connections.
    3. Database Integrity: There might be an issue with the database that is causing the detachment of the Super Admin from their assigned sites. You could consider repairing and optimizing your database tables using a plugin or contacting your hosting provider for assistance.
    4. Cache and CDN: If you are using any caching or Content Delivery Network (CDN) services, it’s possible that the cached versions of the user’s site connections are causing the issue. Try clearing the cache or disabling the CDN temporarily to see if it resolves the problem.
    5. Multisite Configuration: Review your multisite configuration settings, particularly those related to user management and site assignments. Ensure that the Super Admin user is correctly assigned to the desired sites within the network.

    I hope this helps!

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