Hey Austin,
Sorry that you feel that way. We make sure to state clearly in our plugin description that this plugin isn’t able to display photos or videos so as not to mislead anyone:
To display photos, videos, the number of likes, shares and comments for each Facebook post, multiple layout options, post filtering by type or #hashtag/string and more then upgrade to the Pro version.
We certainly don’t want to waste anyone’s time, and so if displaying photos and videos is a must for you then we’d definitely advise either finding a different free plugin or upgrading to the Pro version.
Like many other plugin developers we need to offer a Pro version in order to be able to devote the time to fully support users of the free version, and in order to continue to push out regular updates to this free plugin, as both Facebook and WordPress continually change. Unfortunately that means that we had to reserve some features for the Pro version as we can’t provide everything for free – otherwise we’d go out of business!
I apologize again if you feel like this plugin wasted your time – that certainly wasn’t our intention. We’ve put countless hours into building and supporting this plugin completely for free and every time we get a 1 star review like this it really hurts. If you read the other reviews here then you’ll see how far above and beyond we go to help every single one of our plugin users, whether they’re using the free plugin or not. Just today I spent about 4 hours helping a user of this free plugin who hadn’t paid us a cent. If you think the plugin deserves a 1 star review because it doesn’t contain the feature you want for free then I have to accept that, but if you’re willing to reconsider your rating then we’d really appreciate it.
If you ever need any help then just let me know, and have a great rest of your week.
John
