My Account links not working

  • Resolved missdays

    (@missdays)


    6 years, 10 months ago

    Hi everyone, I think I have done something while I was setting things up with different pages and URLs.

    My Account page on WooCommerce doesn’t let me see anything apart from the Dashboard. When I click anything else, it keeps showing me the dashboard though the URL evolves to my-account/downloads or whatever it is I’m checking. I have another members plugin (Ultimate Member) which I have deactivated and the problem is still the same. Any idea what might be wrong? Any shortcode I messed up or missed?

    Many thanks for your help!

    Here’s the system report:

    
### WordPress Environment ###

Home URL: https://www.ukvetmove.com
Site URL: https://www.ukvetmove.com
WC Version: 3.3.5
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.5
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wpb3_
MaxMind GeoIP Database: ?
Total Database Size: 15.39MB
Database Data Size: 13.47MB
Database Index Size: 1.92MB
wpb3_woocommerce_sessions: Data: 0.34MB + Index: 0.02MB
wpb3_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB
wpb3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
wpb3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wpb3_chained_choices: Data: 0.00MB + Index: 0.00MB
wpb3_chained_completed: Data: 0.02MB + Index: 0.00MB
wpb3_chained_questions: Data: 0.00MB + Index: 0.00MB
wpb3_chained_quizzes: Data: 0.00MB + Index: 0.00MB
wpb3_chained_results: Data: 0.00MB + Index: 0.00MB
wpb3_chained_user_answers: Data: 0.00MB + Index: 0.00MB
wpb3_commentmeta: Data: 0.01MB + Index: 0.01MB
wpb3_comments: Data: 0.01MB + Index: 0.01MB
wpb3_connections: Data: 0.02MB + Index: 0.02MB
wpb3_connections_address: Data: 0.02MB + Index: 0.03MB
wpb3_connections_date: Data: 0.02MB + Index: 0.00MB
wpb3_connections_email: Data: 0.02MB + Index: 0.00MB
wpb3_connections_link: Data: 0.02MB + Index: 0.00MB
wpb3_connections_messenger: Data: 0.02MB + Index: 0.00MB
wpb3_connections_meta: Data: 0.02MB + Index: 0.03MB
wpb3_connections_phone: Data: 0.02MB + Index: 0.03MB
wpb3_connections_social: Data: 0.02MB + Index: 0.00MB
wpb3_connections_terms: Data: 0.02MB + Index: 0.03MB
wpb3_connections_term_meta: Data: 0.02MB + Index: 0.03MB
wpb3_connections_term_relationships: Data: 0.02MB + Index: 0.02MB
wpb3_connections_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpb3_et_bloom_stats: Data: 0.14MB + Index: 0.02MB
wpb3_et_social_stats: Data: 0.00MB + Index: 0.00MB
wpb3_ewwwio_images: Data: 0.09MB + Index: 0.06MB
wpb3_learndash_user_activity: Data: 0.00MB + Index: 0.01MB
wpb3_learndash_user_activity_meta: Data: 0.00MB + Index: 0.01MB
wpb3_links: Data: 0.00MB + Index: 0.00MB
wpb3_mailerlite_forms: Data: 0.00MB + Index: 0.00MB
wpb3_options: Data: 2.20MB + Index: 0.10MB
wpb3_postmeta: Data: 1.70MB + Index: 0.25MB
wpb3_posts: Data: 3.81MB + Index: 0.09MB
wpb3_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wpb3_termmeta: Data: 0.02MB + Index: 0.01MB
wpb3_terms: Data: 0.01MB + Index: 0.02MB
wpb3_term_relationships: Data: 0.01MB + Index: 0.02MB
wpb3_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wpb3_usermeta: Data: 0.02MB + Index: 0.02MB
wpb3_users: Data: 0.00MB + Index: 0.01MB
wpb3_wc_download_log: Data: 0.00MB + Index: 0.00MB
wpb3_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wpb3_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlocks: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlocks7: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wpb3_wfConfig: Data: 0.39MB + Index: 0.01MB
wpb3_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wpb3_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wpb3_wfFileMods: Data: 2.45MB + Index: 0.53MB
wpb3_wfHits: Data: 0.45MB + Index: 0.14MB
wpb3_wfHoover: Data: 0.00MB + Index: 0.00MB
wpb3_wfIssues: Data: 0.00MB + Index: 0.00MB
wpb3_wfKnownFileList: Data: 1.22MB + Index: 0.16MB
wpb3_wfLeechers: Data: 0.02MB + Index: 0.03MB
wpb3_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.01MB
wpb3_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wpb3_wfLocs: Data: 0.00MB + Index: 0.00MB
wpb3_wfLogins: Data: 0.05MB + Index: 0.02MB
wpb3_wfNet404s: Data: 0.00MB + Index: 0.00MB
wpb3_wfNotifications: Data: 0.04MB + Index: 0.01MB
wpb3_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
wpb3_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wpb3_wfScanners: Data: 0.00MB + Index: 0.01MB
wpb3_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
wpb3_wfStatus: Data: 0.08MB + Index: 0.04MB
wpb3_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
wpb3_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_form_fields: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_listings: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_logs: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_payments: Data: 0.00MB + Index: 0.01MB
wpb3_wpbdp_plans: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_category: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_form: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_lock: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_master: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_prerequisite: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_question: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_statistic: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_statistic_ref: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_template: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_toplist: Data: 0.00MB + Index: 0.00MB
wpb3_yoast_seo_links: Data: 0.11MB + Index: 0.03MB
wpb3_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB

### Post Type Counts ###

amn_exact-metrics: 1
amn_om: 1
attachment: 203
condition_group: 2
custom_css: 1
et_pb_layout: 21
nav_menu_item: 39
oembed_cache: 1
omapi: 6
page: 79
popup: 1
popup_theme: 6
post: 29
product: 11
project: 2
revision: 329
sfwd-courses: 1
sfwd-lessons: 9
sfwd-topic: 17
shop_coupon: 2
shop_order: 3
sidebar: 1
um_directory: 1
um_form: 3
um_role: 2
wpbdp_listing: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

a3 Lazy Load: by a3rev Software – 1.8.7
Akismet Anti-Spam: by Automattic – 4.0.3
Amazon Associates Link Builder: by Amazon Associates Program – 1.7.0
Bloom: by Elegant Themes – 1.2.25
Business Directory Plugin: by D. Rodenbaugh – 5.2
Chained Quiz: by Kiboko Labs – 1.0.7.3
Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.7.6
Cookie Notice: by dFactory – 1.2.42
Divi Learndash Kit: by Divi Booster – 1.0.7
Pixel Cat Lite: by Fatcat Apps – 2.4.0
Google Analytics Dashboard for WP (GADWP): by ExactMetrics team – 5.3.3
LearnDash WooCommerce Integration: by LearnDash – 1.4.0 – Not tested with the active version of WooCommerce
Monarch Plugin: by Elegant Themes – 1.3.27
OptinMonster API: by OptinMonster Team – 1.3.5
PayPal for WooCommerce: by Angell EYE – 1.4.8.9
SendGrid: by SendGrid – 1.11.8
LearnDash LMS: by LearnDash – 2.5.7
Simple Adblock Notice: by Shrinivas Naik – 2.3.7
Simple Facebook Plugin: by topdevs.net – 1.5
Ultimate Member: by Ultimate Member – 2.0.13
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.14.7

Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.6
WooCommerce - MailerLite: by MailerLite – 1.1.1 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.1.3
Booster for WooCommerce: by Algoritmika Ltd – 3.5.3
WooCommerce: by Automattic – 3.3.5
Wordfence Security: by Wordfence – 7.1.4
Yoast SEO: by Team Yoast – 7.5.1
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.4

WP Smush: by WPMU DEV – 2.7.8

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: ? Page not set
Basket: #162 - /cart/
Checkout: #163 - /checkout/
My account: #1990 - /my-account/
Terms and conditions: #1252 - /terms-use-services-products/

### Theme ###

Name: Divi
Version: 3.3.1
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –
    • This topic was modified 6 years, 10 months ago by missdays.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 16 through 29 (of 29 total)

  • Dear Friends,

    I solved my own prolem!
    Let me share it with you, it might serve you.

    After clicking around endlessly, trying suggestions, I got up this morning, threw my problem differently in Google and clicked on the very first link that appeared. I tried the suggestion and… SOLVED!

    This was the suggestion:
    Go to WooCommerce > Settings > Advanced > Uncheck Force HTTPS

    View post on imgur.com

    I wish you all a flawless working account.

    Kind regards,
    Harry

    Hi @newguy321123,
    Your solution works for me, it’s now showing the account details with complete features.

    @vitorvsv You answer saved my hours, thank you.

    Helps if you disable force secure checkout while you’re still in development. Woocommerce / settings / advanced – secure checkout

    Might be running into 404 pages due to forcing HHTPS when an SSL is not installed.

    This was my issue when migrating to a woo-multisite

    Hi everyone,
    I had the same problem, and thanks to Harry.V answer, I realized that I set a parent page to the Woocommerce Account page. All worked again when I removed the parent page of the Account page.
    Hope it will help!
    Alex

    Hi

    thanks for the solution, you just saved me Hours of work deactivating and activating all my plugins, I’m extremely grateful,

    thanks

    The “Force HTTPS” setting seems to have disappeared.
    (WooCommerce > Settings > Advanced > Uncheck Force HTTPS)

    I tried every solution in this thread, nothing helped.

    Any other ideas? Thanks!

    Finally I found it! It was this plugin: Custom Query String Reloaded

    I have a similar problem – I did the following, but I do not have a page for the following: Orders, view-orders, edit account, etc. Where are these defaults linked? Do they need to be created individually.

    There are 8. The defaults are:
    orders
    view-orders
    download
    edit-account
    edit-address
    payment-methods
    lost-password
    customer-logout

    Whether you’ve changed them or not, go to
    Dashboard > Settings > Permalinks
    and click Save twice.

    Flush any cache plugins you are running.

    The endpoints are found at:
    Dashboard > WooCommerce > Settings > Advanced tab – Account endpoints paragraph.

    They should have been setup by WooCommerce automatically upon first activation. If an admin has subsequently removed or changed them, you can set them up again.

    Hi everybody

    i have the same issue, I’ve already deactivated all plugins and tested it without them but it still doesn’t work.

    I have also created the my-account page via tools, and saved twice in permalinks. All of that didn’t help.

    Every URL in the woocommerce-node menu is showing to URL/my-account/

    Best regards
    Nikola

    @nmakeski
    Best to start a new thread because your issue will be lost on this old resolved thread. Fill in the form at the bottom of this page:
    https://www.ads-software.com/support/plugin/woocommerce/

    Include your system report as described here:
    https://www.ads-software.com/support/topic/before-posting-gather-the-following-details/
    It may have some clues.

    Removing myself from replies

    I got the same issue and I followed from lorro and worked:
    _
    here->->-> @dogdaysofsummer
    Are all the account endpoints set at:
    Dashboard > WooCommerce > Settings > Advanced tab

    There are 8. The defaults are:
    orders
    view-orders
    download
    edit-account
    edit-address
    payment-methods
    lost-password
    customer-logout

    Whether you’ve changed them or not, go to
    Dashboard > Settings > Permalinks
    and click Save twice.

    Flush any cache plugins you are running.

    and wokrked

Viewing 14 replies - 16 through 29 (of 29 total)
  • The topic ‘My Account links not working’ is closed to new replies.

Tags