My Account / Login Issues

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!`

### WordPress Environment ###

WordPress address (URL): https://belrebel.com
Site address (URL): https://belrebel.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wp57_
Total Database Size: 16.03MB
Database Data Size: 13.71MB
Database Index Size: 2.32MB
wp57_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp57_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp57_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp57_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp57_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp57_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp57_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_irecommendthis_votes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_options: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
wp57_postmeta: Data: 1.36MB + Index: 0.19MB + Engine InnoDB
wp57_posts: Data: 4.47MB + Index: 0.13MB + Engine InnoDB
wp57_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp57_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp57_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp57_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp57_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp57_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp57_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wp57_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp57_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp57_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp57_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp57_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp57_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp57_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp57_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp57_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp57_yoast_indexable: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wp57_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp57_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp57_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp57_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

aoc_popup: 1
attachment: 76
custom_css: 1
customize_changeset: 2
ditty_news_ticker: 1
nav_menu_item: 8
page: 20
post: 2
product: 3
revision: 448
shop_order: 2
uncodeblock: 11
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Classic Editor: by WordPress Contributors – 1.6
CMP – Coming Soon & Maintenance Plugin: by NiteoThemes – 3.8.8
CookiePro: by OneTrust
Llc – 1.0.4

Ditty News Ticker: by Metaphor Creations – 2.2.18
Duplicate Page: by mndpsingh287 – 4.3
Duplicator: by Snap Creek – 1.3.38
Insert Headers and Footers: by WPBeginner – 1.4.6
WPBakery Page Builder: by Michael M – WPBakery.com – 6.2.0
Menu Image: by Rui Guerreiro – 2.9.7
SG Optimizer: by SiteGround – 5.6.7
Uncode Core: by Undsgn – 2.2.8.3
Use Any Font: by Dnesscarkey – 5.11.5
Phone Validator for WooCommerce: by Precious Omonzejele (CodeXplorer ?????♂???????) – 1.3.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce – ShipStation Integration: by WooCommerce – 4.1.39
WooCommerce: by Automattic – 4.5.2 (update to version 4.6.0 is available)
Wordfence Security: by Wordfence – 7.4.11
Yoast SEO: by Team Yoast – 15.1
WordPress Starter: by SiteGround – 1.1.1
WP Add Custom CSS: by Daniele De Santis – 1.1.6
WPForms Lite: by WPForms – 1.6.2.3
Easy Forms for Mailchimp: by YIKES
Inc. – 6.7.0

Zendesk Chat Widget: by Zendesk – 1.4.18

### Inactive Plugins (5) ###

GDPR Cookie Consent: by WebToffee – 1.9.1
Jetpack by WordPress.com: by Automattic – 9.0.2
ShortPixel Image Optimizer: by ShortPixel – 4.20.2
Uncode WPBakery Page Builder: by Michael M – WPBakery.com – 6.4.1
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.5.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #328 – /shop/
Cart: #365 – /cart/
Checkout: #366 – /checkout/
My account: #367 – /my-account/
Terms and conditions: #634 – /terms-and-conditions/

### Theme ###

Name: Uncode Child
Version: 1.0.0
Author URL: https://www.undsgn.com
Child Theme: ?
Parent Theme Name: Uncode
Parent Theme Version: 2.2.8.4
Parent Theme Author URL: https://www.undsgn.com
WooCommerce Support: ?

### Templates ###

Overrides: uncode/woocommerce/archive-product.php
uncode/woocommerce/cart/cart-item-data.php
uncode/woocommerce/cart/mini-cart.php
uncode/woocommerce/checkout/thankyou.php
uncode/woocommerce/content-product.php
uncode/woocommerce/content-product_cat.php
uncode/woocommerce/content-single-product.php
uncode/woocommerce/global/form-login.php
uncode/woocommerce/global/quantity-input.php
uncode/woocommerce/loop/add-to-cart.php
uncode/woocommerce/loop/loop-end.php
uncode/woocommerce/loop/loop-start.php
uncode/woocommerce/loop/pagination.php
uncode/woocommerce/myaccount/form-edit-account.php
uncode/woocommerce/myaccount/form-login.php
uncode/woocommerce/myaccount/form-lost-password.php
uncode/woocommerce/myaccount/form-reset-password.php
uncode/woocommerce/myaccount/my-account.php
uncode/woocommerce/myaccount/navigation.php
uncode/woocommerce/myaccount/orders.php
uncode/woocommerce/notices/error.php
uncode/woocommerce/notices/notice.php
uncode/woocommerce/notices/success.php
uncode/woocommerce/order/order-details-customer.php
uncode/woocommerce/order/order-details.php
uncode/woocommerce/product-searchform.php
uncode/woocommerce/single-product/add-to-cart/external.php
uncode/woocommerce/single-product/add-to-cart/grouped.php
uncode/woocommerce/single-product/add-to-cart/simple.php
uncode/woocommerce/single-product/add-to-cart/variable.php
uncode/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
uncode/woocommerce/single-product/meta.php
uncode/woocommerce/single-product/price.php
uncode/woocommerce/single-product/product-image.php
uncode/woocommerce/single-product/product-thumbnails.php
uncode/woocommerce/single-product/rating.php
uncode/woocommerce/single-product/related.php
uncode/woocommerce/single-product/review.php
uncode/woocommerce/single-product/share.php
uncode/woocommerce/single-product/tabs/additional-information.php
uncode/woocommerce/single-product/tabs/description.php
uncode/woocommerce/single-product/tabs/tabs.php
uncode/woocommerce/single-product/title.php
uncode/woocommerce/single-product/up-sells.php
uncode/woocommerce/single-product-reviews.php
uncode/woocommerce/single-product.php
uncode/woocommerce/taxonomy-product_cat.php

### Action Scheduler ###

Complete: 218
Oldest: 2020-09-16 10:01:52 +0000
Newest: 2020-10-15 16:37:26 +0000

Pending: 1
Oldest: 2020-10-16 10:59:29 +0000
Newest: 2020-10-16 10:59:29 +0000

`

Thanks for that!

From the status report, I can see your theme has some overrides for the My Account page. My first suggestion for troubleshooting this would be to test for theme conflicts, which you can do by installing a default theme and temporarily switching to it, while checking for the problem in a private browsing window.

Hi (@nbarlow)
As i see this on your account page now everything is blank theme uncode library init.js fire an error try to fix Waypoint problem through console by using waypoints.min.js. After this try to lookup in your theme files where woocommerce files is overridden.

Thanks

• This reply was modified 4 years, 4 months ago by rohitkwp.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.