My Account > Orders (Testing)

Hi @mmk175!

Thank you for reaching out.

I understand you can’t see a recent test order you made, correct?

If so, a few questions come to my mind:

• Where did you make this test order: in WooCommerce > Orders > Add order or through the checkout page?
•  Did you notice anything strange on your site or any message? Is your site working as expected?

To try and narrow it down, could you please try making a test order again and see if the issue persists? If it does, kindly share the steps you made so we can try and reproduce it on our side.

Thank you.

We are looking forward to your response.

Hi @judagutor,

So my communication on this may not be correct.

I conducted the test order through the checkout page as a customer.

I want to see this order in the My Account > Orders section when I login.

Nothing jumped out as being wrong or glitchy. I am using the test mode so it’s the test card etc being used.

Thanks for getting back to me.

Note: As an admin I can see everything correctly in the backend.

Order is currently sitting as completed.

Hello,

Thank you for sharing more details on this

From your message, it seems like you’ve conducted a test order and are having trouble viewing it in the My Account > Orders section. This is where customers can typically view their past and current orders.

If you’re using test mode and the order appears correctly in the admin backend, it should also appear in the customer’s view. However, please ensure that the account you’re using to test the customer view is the same account you used to place the test order.

If different accounts were used, the order wouldn’t appear in the My Account > Orders section.

If you’re still having trouble, please let us know.

We’re here to help!

From your message, it seems like you’ve conducted a test order and are having trouble viewing it in the My Account > Orders section. This is where customers can typically view their past and current orders.

Correct

If you’re using test mode and the order appears correctly in the admin backend, it should also appear in the customer’s view. However, please ensure that the account you’re using to test the customer view is the same account you used to place the test order.

This is the case.

Thanks for getting back to me.

Note: After double checking, I thought I should just do another test order and it is no appearing when the first one didn’t.

The only difference this time is that the first order was an American address and this one is UK.

For now my issue is resolved but maybe it’s just an initial first order glitch?

Hi @ckadenge,

Just to follow up on this. So this glitch happened while I was trying to see what options appear for customers when they have placed an order regarding order cancelations, returns, refunds etc.

Now that I can view My Account > Orders “as a customer”. I noticed that there are no options to request order cancelations, returns, refunds etc.

Do I have to get another plugin for this?

Otherwise I guess it will just be the case of contacting us directly.

Hi @mmk175,

Now that I can view My Account > Orders “as a customer”. I noticed that there are no options to request order cancelations, returns, refunds etc.

Do I have to get another plugin for this?

Correct, WooCommerce doesn’t present the option for users to ask for a refund; those have to be handled on the back end by an admin or store manager (https://woo.com/document/woocommerce-refunds).

However, if you’d wish to present your users with the option to ask for a refund, you could consider a third party plugin to enable this functionality.

You can find options to consider here and here.

I hope this helps so far!
-OP

@omarfpg

Thank you very much for all your help. It’s great when someone can give 100% assurance to my queries, especially when I have to go back to the powers that be. ??

Hi @mmk175,

I’m glad we were able to help!

If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

Thanks.