My Account page blank
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Hello,
I have issue with woocommerce my account page, that when I as a customer test make an order and login my account, the page is blank, no dashboard or any order information, the problem only found on desktop and tablet, meaning while, I tried with mobile, there is fine.I tried re-add new page result is same, and woocommerce > setting > advanced > select account was done and cleared browsing data,cached images, cookies and so on, still not working.
I’m using woocommerce version 5.3.2 , theme oceanwp 1.7.3
Hope can get your support, thanks in advance.
The page I need help with: [log in to see the link]
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Hi! I believe the next step here is conflict testing, which means testing to see if the issue is being caused by a code conflict between plugins or your theme. The best way to determine this is to:
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1. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
2. Temporarily switch your theme to Storefront (https://www.woocommerce.com/storefront/).
3. Disable all plugins except for WooCommerce.
4. Repeat the action that is causing the problem.If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
We recommend doing this on a staging site, if possible. WP Staging (https://www.ads-software.com/plugins/wp-staging/) is an easy way to create one if you don’t have one handy. You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
min-height… displays the content, so this is clearly a theme issue.
Hi,
Thanks both of your kind reply.
I have done above steps from item 1 to 4 one by one try find out the conflict, also change theme to Twenty twenty/nineteen/seventeen/shorefront… unfortunately, the outcome was same.What else can I try? paste woocommerce status here for your reference,
Thanks again.
### WordPress Environment ### WordPress address (URL): https://dnsbeauties.com Site address (URL): https://dnsbeauties.com WC Version: 3.8.1 REST API Version: ? 1.0.2 Log Directory Writable: ? WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.2.26 PHP Post Max Size: 128 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 10.2.30-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.8.1 WC Database Prefix: wplk_ MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only. Total Database Size: 6.93MB Database Data Size: 5.57MB Database Index Size: 1.36MB wplk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wplk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wplk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wplk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wplk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wplk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_options: Data: 3.02MB + Index: 0.06MB + Engine InnoDB wplk_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_postmeta: Data: 1.47MB + Index: 0.23MB + Engine InnoDB wplk_posts: Data: 0.31MB + Index: 0.06MB + Engine InnoDB wplk_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wplk_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wplk_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wplk_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wplk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wplk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wplk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wplk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wplk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (18) ### Contact Form 7: by Takayuki Miyoshi – 5.1.6 Custom Sidebars: by WPMU DEV – 3.2.3 Elementor Addons & Templates - Sizzify Lite: by ThemeIsle – 1.3.2 Elementor: by Elementor.com – 2.8.3 Essential Addons for Elementor: by WPDeveloper – 3.7.1 JWT Authentication for WP-API: by Enrique Chavez – 1.2.6 Ocean Custom Sidebar: by OceanWP – 1.0.5 Ocean Extra: by OceanWP – 1.5.20 Ocean Product Sharing: by OceanWP – 1.0.8 – Not tested with the active version of WooCommerce Ocean Social Sharing: by OceanWP – 1.0.15 Ocean Stick Anything: by OceanWP – 1.0.3 Premium Addons for Elementor: by Leap13 – 3.10.4 Rank Math SEO: by Rank Math – 1.0.37.1 TI WooCommerce Wishlist Plugin: by TemplateInvaders – 1.16.0 Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.71 WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 WooCommerce: by Automattic – 3.8.1 WP Staging: by WP-Staging – 2.6.7 ### Inactive Plugins (5) ### All-in-One WP Migration: by ServMask – 7.14 GTranslate: by Translate AI Multilingual Solutions – 2.8.50 LiveChat: by LiveChat – 4.1.1 Newsletter Subscription Form: by Weblizar – 1.2.8 Yoast SEO: by Team Yoast – 12.8 ### Must Use Plugins (2) ### Elementor Safe Mode: by Elementor.com – 1.0.0 WP Staging Optimizer: by René Hermenau – 1.1 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ? Page not set Cart: ? Page does not contain the shortcode. Checkout: ? Page does not contain the shortcode. My account: ? Page does not contain the shortcode. Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: OceanWP Version: 1.7.3 – 1.7.4 is available Author URL: https://oceanwp.org/about-me/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 0 Oldest: – Newest: – Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
If you add this css code then the part will be visible, but some more css adjustments will be needed to get the issue right
.woocommerce { min-height: 512px; }
(Method 1)
https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/Regards
@crslz, thank you so much! the problem was solved, and did’t effect other pages. you are most helpful and your ideal is straight forward, simple, excellent!
Regards
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