• Resolved dnsbeauties

    (@dnsbeauties)


    Hello,
    I have issue with woocommerce my account page, that when I as a customer test make an order and login my account, the page is blank, no dashboard or any order information, the problem only found on desktop and tablet, meaning while, I tried with mobile, there is fine.

    I tried re-add new page result is same, and woocommerce > setting > advanced > select account was done and cleared browsing data,cached images, cookies and so on, still not working.

    I’m using woocommerce version 5.3.2 , theme oceanwp 1.7.3

    Hope can get your support, thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi! I believe the next step here is conflict testing, which means testing to see if the issue is being caused by a code conflict between plugins or your theme. The best way to determine this is to:
    ?
    1. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
    2. Temporarily switch your theme to Storefront (https://www.woocommerce.com/storefront/).
    3. Disable all plugins except for WooCommerce.
    4. Repeat the action that is causing the problem.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    We recommend doing this on a staging site, if possible. WP Staging (https://www.ads-software.com/plugins/wp-staging/) is an easy way to create one if you don’t have one handy. You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    min-height… displays the content, so this is clearly a theme issue.

    Thread Starter dnsbeauties

    (@dnsbeauties)

    Hi,

    Thanks both of your kind reply.
    I have done above steps from item 1 to 4 one by one try find out the conflict, also change theme to Twenty twenty/nineteen/seventeen/shorefront… unfortunately, the outcome was same.

    What else can I try? paste woocommerce status here for your reference,

    Thanks again.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dnsbeauties.com
    Site address (URL): https://dnsbeauties.com
    WC Version: 3.8.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.2.26
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.30-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wplk_
    MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/geoip2/geolite2/ to the path: . Scroll down to "Downloads" and download the "MaxMind DB binary
    gzipped" file next to "GeoLite2 Country". Please remember to uncompress GeoLite2-Country_xxxxxxxx.tar.gz and upload the GeoLite2-Country.mmdb file only.
    
    Total Database Size: 6.93MB
    Database Data Size: 5.57MB
    Database Index Size: 1.36MB
    wplk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wplk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wplk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wplk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wplk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wplk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_options: Data: 3.02MB + Index: 0.06MB + Engine InnoDB
    wplk_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_postmeta: Data: 1.47MB + Index: 0.23MB + Engine InnoDB
    wplk_posts: Data: 0.31MB + Index: 0.06MB + Engine InnoDB
    wplk_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wplk_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wplk_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wplk_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wplk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wplk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wplk_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wplk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wplk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (18) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.1.6
    Custom Sidebars: by WPMU DEV – 3.2.3
    Elementor Addons & Templates - Sizzify Lite: by ThemeIsle – 1.3.2
    Elementor: by Elementor.com – 2.8.3
    Essential Addons for Elementor: by WPDeveloper – 3.7.1
    JWT Authentication for WP-API: by Enrique Chavez – 1.2.6
    Ocean Custom Sidebar: by OceanWP – 1.0.5
    Ocean Extra: by OceanWP – 1.5.20
    Ocean Product Sharing: by OceanWP – 1.0.8 – Not tested with the active version of WooCommerce
    Ocean Social Sharing: by OceanWP – 1.0.15
    Ocean Stick Anything: by OceanWP – 1.0.3
    Premium Addons for Elementor: by Leap13 – 3.10.4
    Rank Math SEO: by Rank Math – 1.0.37.1
    TI WooCommerce Wishlist Plugin: by TemplateInvaders – 1.16.0
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.71
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    WooCommerce: by Automattic – 3.8.1
    WP Staging: by WP-Staging – 2.6.7
    
    ### Inactive Plugins (5) ###
    
    All-in-One WP Migration: by ServMask – 7.14
    GTranslate: by Translate AI Multilingual Solutions – 2.8.50
    LiveChat: by LiveChat – 4.1.1
    Newsletter Subscription Form: by Weblizar – 1.2.8
    Yoast SEO: by Team Yoast – 12.8
    
    ### Must Use Plugins (2) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    WP Staging Optimizer: by René Hermenau – 1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ? Page not set
    Cart: ? Page does not contain the shortcode.
    Checkout: ? Page does not contain the shortcode.
    My account: ? Page does not contain the shortcode.
    Terms and conditions: #3 - /privacy-policy/
    
    ### Theme ###
    
    Name: OceanWP
    Version: 1.7.3 – 1.7.4 is available
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 0
    Oldest: –
    Newest: –
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    If you add this css code then the part will be visible, but some more css adjustments will be needed to get the issue right

    .woocommerce {
       min-height: 512px;
    }

    (Method 1)
    https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/

    Regards

    Thread Starter dnsbeauties

    (@dnsbeauties)

    @crslz, thank you so much! the problem was solved, and did’t effect other pages. you are most helpful and your ideal is straight forward, simple, excellent!

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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