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Resolved raniaatef
(@raniaatef)

2 years, 9 months ago

My woocommerce account page navigations doesn’t work , when i click on orders or downloads , etc. the url changes but the page stays the same on dashboard ?

Viewing 11 replies - 1 through 11 (of 11 total)

(@nawaz0705)

Thank you for reaching out!

Could you please navigate to WooCommerce > Settings > Advanced > Page setup and check if the account endpoints are set correctly? Kindly check this documentation as a reference.

Thank you!

Thread Starter

raniaatef

(@raniaatef)

2 years, 9 months ago

i did this and all the ned points is set correctly but still didn’t work

Igor H

(@ihereira)

2 years, 9 months ago

Hello,

This could be caused by a conflict with your theme or another plugin, and you can run these steps:
?
The best way to determine this is to:

Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce
Do a click over orders or downloads again

Then please check again if the issue is still present, if not, it means there was a conflict and you can reactivate the theme and plugins gradually, one by one until you find the cause of the problem You can find a more detailed explanation on how to do a conflict test here.

Let us know if this works for you.

Thread Starter

raniaatef

(@raniaatef)

2 years, 9 months ago

i did this and still didn’t work

hegenberg

(@hegenberg)

2 years, 9 months ago

Hi @raniaatef

Thank you for trying the conflict test.

Please provide us the following:

System Status: You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error logs:
* Go to WooCommerce → Status → Logs
* Look for a log from the drop-down labeled fatal-errors.log
* Click View
* Paste here in your response if any records are found

Thread Starter

raniaatef

(@raniaatef)

2 years, 9 months ago


### WordPress Environment ###

WordPress address (URL): https://miranshop.de
Site address (URL): https://miranshop.de
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.14-MariaDB-1:10.5.14+maria~stretch
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: 3QMX7R3_
Total Database Size: 51.69MB
Database Data Size: 41.34MB
Database Index Size: 10.35MB
3QMX7R3_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
3QMX7R3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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3QMX7R3_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_actionscheduler_logs: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
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3QMX7R3_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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3QMX7R3_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
3QMX7R3_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_icl_strings: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
3QMX7R3_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_string_translations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_icl_translations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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3QMX7R3_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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3QMX7R3_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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3QMX7R3_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
3QMX7R3_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_options: Data: 8.47MB + Index: 0.27MB + Engine InnoDB
3QMX7R3_postmeta: Data: 13.36MB + Index: 1.92MB + Engine InnoDB
3QMX7R3_posts: Data: 5.38MB + Index: 0.23MB + Engine InnoDB
3QMX7R3_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_storeabill_documentmeta: Data: 0.28MB + Index: 0.25MB + Engine InnoDB
3QMX7R3_storeabill_documents: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_storeabill_document_itemmeta: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
3QMX7R3_storeabill_document_items: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_storeabill_document_noticemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_storeabill_document_notices: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_storeabill_journals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_trp_dictionary_ar_de_de: Data: 0.34MB + Index: 0.34MB + Engine InnoDB
3QMX7R3_trp_dictionary_ar_en_us: Data: 0.25MB + Index: 0.30MB + Engine InnoDB
3QMX7R3_trp_dictionary_en_us_de_de: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
3QMX7R3_trp_gettext_ar: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
3QMX7R3_trp_gettext_de_de: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
3QMX7R3_trp_gettext_en_us: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
3QMX7R3_trp_original_meta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
3QMX7R3_trp_original_strings: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
3QMX7R3_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_wc_pos_grid_tiles: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
3QMX7R3_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_dhl_im_products: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_dhl_im_product_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_dhl_labelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_dhl_labels: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_packaging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_packagingmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipmentmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipments: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipment_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipment_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipment_labelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipment_labels: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipping_provider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_gzd_shipping_providermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_woocommerce_pos_drawer_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_pos_invoice_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_pos_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3QMX7R3_woocommerce_pos_outlets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_pos_outlet_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_pos_outlet_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_woocommerce_pos_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_wpsmtp_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_yaysmtp_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3QMX7R3_yoast_indexable: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
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3QMX7R3_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3QMX7R3_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3QMX7R3_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 169
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 2
document_template: 7
ec_woo_ddb_template: 12
elementor_library: 9
elementskit_content: 2
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 53
page: 21
pos_outlet: 1
pos_receipt: 1
pos_register: 1
post: 6
product: 50
product_variation: 11
revision: 397
shop_coupon: 2
shop_order: 112
shopengine-template: 2
um_directory: 1
um_form: 3
user_registration: 4
viwec_template: 14
wp_global_styles: 3
wpcf7_contact_form: 1
wpforms: 1
yaymail_template: 45

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (45) ###

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.17.0
All-in-One WP Migration: by ServMask – 6.77
Autocomplete WooCommerce Orders: by QuadLayers – 1.4.9
Automated DHL Parcel shipping labels.: by HITShipo – 1.0.0
Click to Chat: by HoliThemes – 3.8
Code Snippets: by Code Snippets Pro – 2.14.3
Contact Form 7: by Takayuki Miyoshi – 5.5.5
DHL for WooCommerce: by DHL – 2.8.14
DHL Parcel for WooCommmerce: by DHL Parcel – 2.0.5
Elementor Pro: by Elementor.com – 3.5.2
Elementor: by Elementor.com – 3.4.8
ElementsKit Lite: by Wpmet – 2.5.2
ElementsKit Pro: by Wpmet – 2.4.1
Email Template Customizer for WooCommerce: by VillaTheme – 1.1.4
Essential Addons for Elementor - Pro: by WPDeveloper – 4.4.6
Essential Addons for Elementor: by WPDeveloper – 5.1.2
Google Listings and Ads: by WooCommerce – 1.11.0
Gutenberg: by Gutenberg Team – 12.6.0
Jetpack: by Automattic – 10.6
Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.10

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.9.1

LiteSpeed Cache: by LiteSpeed Technologies – 4.5.0.1
Loco Translate: by Tim Whitlock – 2.6.1
Side Cart WooCommerce: by XootiX – 2.1
TP Product Image Flipper for Woocommerce: by TP Plugins – 1.0.5
TranslatePress - Business: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu – 1.0.7

TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.1.5

Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.4
Ultimate Member: by Ultimate Member – 2.3.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.1

Vendidero Helper: by Vendidero – 2.1.4
Quantity Plus Minus Button for WooCommerce: by CodeAstrology – 1.1.0
WooCommerce Point of Sale: by Webkul – 3.6.3
Woo Title Limit: by Dima W. – 2.0.3
Germanized for WooCommerce Pro: by vendidero – 3.3.5
Germanized for WooCommerce: by vendidero – 3.5.0
WooCommerce Payments: by Automattic – 3.6.1 (update to version 4.1.0 is available)
WooCommerce PayPal Payments: by WooCommerce – 1.6.5 (update to version 1.8.0 is available)
WooCommerce Shipping & Tax: by WooCommerce – 1.25.22 (update to version 1.25.28 is available)
WooCommerce: by Automattic – 6.1.0 (update to version 6.5.1 is available)
CoDesigner: by Codexpert – 3.3.1
WP Mail SMTP: by WPForms – 3.2.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.2

WP Rollback: by WordImpress – 1.3
Smush: by WPMU DEV – 3.9.5

### Inactive Plugins (5) ###

99Plugs Update Manager: by 99Plugs – 1.42
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.3
Hello Dolly: by Matt Mullenweg – 1.7.2
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 2.1.6
Yoast SEO: by Team Yoast – 18.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #11 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #13 - /checkout/
My account: #14 - /my-account/
Terms and conditions: #744 - /agb/

### Theme ###

Name: shopstore
Version: 4.3.4
Author URL: https://athemeart.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: shopstore/woocommerce/content-product.php
shopstore/woocommerce/content-single-product.php
shopstore/woocommerce/content-widget-product.php
shopstore/woocommerce/global/quantity-input.php
shopstore/woocommerce/loop/add-to-cart.php
shopstore/woocommerce/single-product/meta.php
shopstore/woocommerce/single-product/price.php
shopstore/woocommerce/single-product/rating.php
shopstore/woocommerce/single-product/stock.php
shopstore/woocommerce/single-product/title.php

### Klarna Payments Request Log ###

2022-05-18 10:40:14: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:40:13: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:40:07: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:43: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:42: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:37: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:28: KP test credentials
Response code: 401
Response message: 
Correlation ID:

2022-05-18 10:36:28: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:28: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:20: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:19: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:36:19: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:35:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:35:04: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-05-18 10:34:53: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: CA DK DE GB
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.6.1
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Complete: 409
Oldest: 2022-04-19 23:52:13 +0000
Newest: 2022-05-20 07:48:03 +0000

Pending: 6
Oldest: 2022-05-20 21:06:40 +0000
Newest: 2022-05-24 11:09:19 +0000

### Status report information ###

Generated at: 2022-05-20 08:32:55 +00:00

Thread Starter

raniaatef

(@raniaatef)

2 years, 9 months ago

2022-05-19T07:58:29+00:00 CRITICAL Uncaught Error: Call to a member function get_is_vat_exempt() on null in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:133
Stack trace:
#0 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1398): WC_Cart_Totals->__construct()
#1 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(177): WC_Cart->calculate_totals()
#2 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session()
#3 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-settings.php(609): do_action()
#6 /var/www/vhosts/web8876.cweb04.g in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 133

2022-05-19T09:38:25+00:00 CRITICAL Uncaught Error: Call to a member function get_is_vat_exempt() on null in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:133
Stack trace:
#0 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1398): WC_Cart_Totals->__construct()
#1 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(177): WC_Cart->calculate_totals()
#2 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session()
#3 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-settings.php(609): do_action()
#6 /var/www/vhosts/web8876.cweb04.g in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 133

2022-05-19T13:24:15+00:00 CRITICAL Uncaught Error: Call to a member function get_is_vat_exempt() on null in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:133
Stack trace:
#0 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1398): WC_Cart_Totals->__construct()
#1 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(177): WC_Cart->calculate_totals()
#2 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session()
#3 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-settings.php(609): do_action()
#6 /var/www/vhosts/web8876.cweb04.g in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 133

2022-05-19T21:23:14+00:00 CRITICAL Uncaught Error: Call to a member function get_is_vat_exempt() on null in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:133
Stack trace:
#0 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1398): WC_Cart_Totals->__construct()
#1 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(177): WC_Cart->calculate_totals()
#2 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session()
#3 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-settings.php(609): do_action()
#6 /var/www/vhosts/web8876.cweb04.g in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 133

2022-05-19T21:23:15+00:00 CRITICAL Uncaught Error: Call to a member function get_is_vat_exempt() on null in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:133
Stack trace:
#0 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1398): WC_Cart_Totals->__construct()
#1 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(177): WC_Cart->calculate_totals()
#2 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(307): WC_Cart_Session->get_cart_from_session()
#3 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#4 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/plugin.php(474): WP_Hook->do_action()
#5 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-settings.php(609): do_action()
#6 /var/www/vhosts/web8876.cweb04.g in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 133

2022-05-19T22:23:35+00:00 CRITICAL Uncaught Error: Class ‘Essential_Addons_Elementor\Classes\Migration’ not found in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/essential-addons-for-elementor-lite/essential_adons_elementor.php:92
Stack trace:
#0 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(307): {closure}()
#1 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#2 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-includes/plugin.php(474): WP_Hook->do_action()
#3 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-admin/includes/class-wp-upgrader.php(858): do_action()
#4 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-admin/includes/class-plugin-upgrader.php(231): WP_Upgrader->run()
#5 /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/essential-addons-elementor/includes/Traits/Library.php(139): Plugin_Upgrader->upgrade()
#6 /var/www/vhosts/web8876.cweb in /var/www/vhosts/web8876.cweb04.gamingweb.de/miranshop.de/wp-content/plugins/essential-addons-for-elementor-lite/essential_adons_elementor.php on line 92

Margaret S. woo-hc

(@margaretwporg)

2 years, 9 months ago

Hi @raniaatef

Thanks for sharing the System Status Report and the error logs.

The behavior you are noticing could be due to a very outdated version of WooCommerce being in use.

Please update it to the latest version and let us know if the issue still persists. Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/

Besides WooCommerce you should also update the WooCommerce Database to match the core version. You can do it from WooCommerce > Status > Tools > Update database.
Here’s a helpful guide: https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

Before doing any of these please make sure you have a good backup of your full site and database in place, so that if something goes wrong, you can easily restore your site to a functioning state. Most hosting providers have this included in the subscription, but you may also consider using a service like Jetpack, or a plugin like UpdraftPlus.

Keep us posted on the outcome.

Thread Starter

raniaatef

(@raniaatef)

2 years, 9 months ago

I updated my woocommerce version and updated data base but the problem is still there ?

Margaret S. woo-hc

(@margaretwporg)

2 years, 9 months ago

Hi @raniaatef

Thanks for updating those.

Can you please share a screenshot of your endpoint URLs? You can find those at WooCommerce > Settings > Advanced in the Page setup section.