• Resolved thespothalifax

    (@thespothalifax)


    When I sign in to update my site, the navigation menu is there however when I click on any of the options the screen is blank so I am unable to update my content. The website that the public sees is still viewable, I just am unable to edit it at all. Not sure what version of WordPress I’m using since I can’t see the updates I need, I just know it’s not the latest one. Page is thespothalifax.ca

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – clearing cache
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.
    – switching to the unedited default, core-bundled Theme for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    BTW, always backup everything (including your database) before doing any actions, just in case.

    Thread Starter thespothalifax

    (@thespothalifax)

    Thanks Tara! After hours of uploading the new version of WordPress everything is good to go! Lesson learned: always update to the recent versions of everything.

    Moderator t-p

    (@t-p)

    You are welcome ??

Viewing 3 replies - 1 through 3 (of 3 total)
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