• Resolved pleasure94

    (@pleasure94)


    My contact form don’t show on mobiles.
    I just discover that. It works on PC/Tablets but on mobile it’s not showing.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @pleasure94,

    Sorry to know that you are experiencing this issue.

    Without a specific page URL where the issue can be observed, I am unable to provide a closer examination. Can you please provide a page URL where the issue can be seen so that I can assist you further?

    Could you also provide an export of the form so that we can examine how it is configured? It would be best to share the export through a service such as pastebin.com or Google Drive. Please find how to export a form here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    We look forward to hearing back from you.

    Kind Regards,
    Nebu John

    Thread Starter pleasure94

    (@pleasure94)

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @pleasure94

    I hope you’re well today!

    When I visited the page on your site I couldn’t see the form there at all – even on regular PC.

    I’ve imported shared form to my test setup and then noticed that the reason I couldn’t see it is because the form has the option “Enable logged-in submission only” enabled which means the form itself is only visible to logged-in users.

    So on my test site I can see your form on every device I tested it with (laptop with two different browsers, iPad Air, Android-based smartphone) and it works fine but only if I’m logged in.

    Did you test it on mobile as a logged-in user? Is the form supposed to be available to logged-in users only?

    Kind regards,
    Adam

    Thread Starter pleasure94

    (@pleasure94)

    Now that’s make sense. My form is for logged-in user. I was thinking that the visitors can see but can’t send messages if they are not logged-in. Thanks for the info.

Viewing 4 replies - 1 through 4 (of 4 total)
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