My Header and Featured Image Have Gone

  • Resolved Stewart

    (@stewcando)


    1 year, 10 months ago

    My header image, the main image at the top of my homepage, and the entire post in the right sidebar have disappeared after installing and running your plugin.

    If you hover over the areas where the images are supposed to be, they are active, but the images are not showing.

    This happens on mobile and desktop.

    See the screenshot. The missing stuff is marked with a red border. https://tinyurl.com/2gh8u38w

    Please advise, it’s pretty urgent.

    Thank you.

    • This topic was modified 1 year, 10 months ago by Stewart.
    • This topic was modified 1 year, 10 months ago by Stewart.
    • This topic was modified 1 year, 10 months ago by Stewart.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Stewart

    (@stewcando)

    I had to disable it to make my images display. I cannot have the site like that while I’m sending prospective clients to it.

    Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear @stewcando ,
    Thank you for contacting us. We are sorry for the caused inconvenience.

    To proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

    To enable the test mode:

    1. Log in to your 10Web account
    2. Click on the website where you want to enable the test mode
    3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
    4. In the Test Mode section, click the toggle
    5. Click on?Enable?to activate

    Will be looking forward to hearing back from you!
    Regards, Mane

Viewing 2 replies - 1 through 2 (of 2 total)
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