My IP Address Can’t Access My Site

  • Resolved DOAADI

    (@doaadi)


    2 years, 8 months ago

    Has anyone come across this?

    Everything was fine yesterday (and has been for the last 12 years). This morning I got up and refreshed my pages to check traffic and they timed out. I assumed my server was having an outage.

    A little later away from home, I checked my site on my smartphone and it loaded.

    When I got home, I’m still having the same timeout. Down detector isn’t showing any faults. Is It Down says I’m up and online.

    If I use a VPN and change my location (and therefore IP address) I can access it properly.

    I’ve flushed my DNS cache, tried specifying DNS servers, power cycled my modem, router, and PC – all to no avail.

    I’m still getting traffic. It appears that only my own IP address at home is timing out.

    I use UptimeRobot and oddly that appears to have stopped logging at 1.30am this morning – but there is no fault listed.

    If I use MS diagnostics, it tells me the domain was found but that there was no response.

    Does anyone have any ideas what I might be missing? For some reason, only my home IP address is unable to access my site either to view or to get to the control panels.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @doaadi,

    If you are seeing a Wordfence block page, sign in from one of the devices that does allow you to access and see if your IP appears in the Wordfence > Blocking page. If it does, select it and press the “UNBLOCK” button.

    If you’re always getting timeouts or other server error code message without the branded Wordfence blocking page, it certainly seems like you’ve run some thorough attempts to regain access, so contact your host’s support channels to see if a server-side firewall has decided to block your IP. They should be able to grant you access again by removing your IP from the blocks taking place there and possibly explain why it occurred.

    Let me know how you get on!

    Thanks,

    Peter.

    Thread Starter DOAADI

    (@doaadi)

    Thank you, Peter.

    Well, after a lot of troubleshooting I concluded it had to be an issue with my host. UptimeRobot had simply stopped monitoring at 1.30am – no ‘downtime’, it just stopped. I discovered the problem when I awoke Saturday.

    I then discovered I couldn’t access any of the sites I host. I could access all via VPN, but not on my own network. No other web sites involved – just my own self-hosted ones.

    My IP was whitelisted in Wordfence anyway, and wouldn’t be able to get in via VPN if I were blocked through WordPress, so that ruled out most things my end once I’d done the flushes, resets, and reboots (at least four times).

    Long story short. I contacted IONOS and they admitted they had ‘an issue’. It took until midday Monday for them to resolve it, though. I’m not happy, particularly as the second support call was terminated while I was on hold late Saturday evening.

    I apologise for asking in the first place, but I hadn’t a clue where to start when it happened.

    Thread Starter DOAADI

    (@doaadi)

    The problem is resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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