my Jetpack comments is faulty

  • Resolved Amandalyle86

    (@amandalyle86)


    8 years, 10 months ago

    I’m not sure if I have come to the right place, this is a ‘jetpack’ issue, but I wasn’t where to go. Anyway… I’ve just noticed that my comments section is not working. The box where my readers comments is showing up faulty, therefore people can’t comment. I havne’t made any theme changes, so i’m not sure why it is no longer working.

    Any ideas what the problem might be? I have tried deactivating and reactivating it – that didn’t work.

    Any help would be greatly appreciated.

    Amanda from https://www.insidethelifeofmoi.com

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    There appears to be some issues with Jetpack comments affecting multiple sites at the moment.

    For now, if you switch off the Comments module at Jetpack -> Settings in your Dashboard, people will be able to comment.

    Thread Starter Amandalyle86

    (@amandalyle86)

    Thanks for your quick reply. I thought it was something to do with my theme, so this is actually reassuring to hear. I’m guessing once this issue is fixed, I can just reactivate the plugin? (Sorry to ask stupid questions – I’m new to this)

    Moderator James Huff

    (@macmanx)

    Yes, deactivating the Comments module uses your theme’s comments for instead, which will work fine for now.

    I’d say maybe check back in a few hours by activating the module again to see if it’s been fixed. The issue on the Jetpack/WordPress.com end of things.

    Thread Starter Amandalyle86

    (@amandalyle86)

    Brilliant! I will do.

    Thanks again for clearing things up.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

    Moderator James Huff

    (@macmanx)

    It’s all fixed now. ??

    Thread Starter Amandalyle86

    (@amandalyle86)

    Yep, it’s working again. YAY!

    Thanks so much!

    Moderator James Huff

    (@macmanx)

    Glad to help! ??

Viewing 8 replies - 1 through 8 (of 8 total)
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