My page visitors can’t place rating

Hello @martagonzalez96,

I visited your site, and I can see there is a console error on the site.
Please refer to the screenshot – https://a.cl.ly/qGuXxAop

The issue might be caused due to this error.

Further, here is an article link on how to fix 500 errors on the site? Please have a look and try once at your end.

I hope that helps resolve the issue. Let us know how that goes. ??

Regards,
Avinash

Hello

I have the same trouble with this page

I followed the advice from the above article, but nothing helped. can you tell me what’s the matter?

Hello @mikedes,

I’d request you to check whether any plugins installed might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-One, and check whether the issue persists. If yes, then it is not the theme that is causing the error.

2. Deactivate all plugins temporarily and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems. Here is a video that explains the process. If you’re concerned the debugging process might break your website, you can take a quick backup of your website, as explained in this video.

Please let me know how that goes. I will be happy to help with any further assistance you might need.