My site has stopped notifying Jetpack subscribers of new posts

  • Resolved Lizzie Woodman

    (@lizzie-woodman)


    9 years, 1 month ago

    Hello. My site has stopped notifying Jetpack subscribers of new posts. I know it was working properly on the 16th October, but nobody got an e-mail about the post I published this morning. I’ve tried deleting the post and re-publishing, but the result is the same. No e-mail.

    The Jetpack debugger page says that “it looks like your site cannot communicate properly with Jetpack”.

    The XMLRPC file is as it should be, and I’ve checked that everything is up to date. No plugins have changed in the last few weeks.

    The site URL is https://marmaladepie.co.uk

    Thanks very much for your help.

    Lizzie

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Lizzie Woodman

    (@lizzie-woodman)

    Hello, is there any chance of some help on this question, please? Many thanks.

    I’m having the same issue. Any help? The jetpack subscription box isn’t even emailing a confirmation of signup. (I’m using it as a scrollbox)

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I checked our email logs for a few of your subscribers at random, and they all seem to have received an email about your last post. Do you still experience the issue?

    If so, could you contact us via this form, mention this thread, and give us a few examples of the email addresses that didn’t receive anything so we can look at our email logs for those people and hopefully find out more?

    Thanks!

    @thewhitfordlife Could you please start your own thread, as per the Forum Welcome?
    https://www.ads-software.com/support/plugin/jetpack#postform

    It would help if you could let me know your site URL there, so I can have a look.
    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.me/contact-support/

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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