My site is completely broken

What theme are you using?

Here is an updated version of the plugin that should fix the issues:

https://drive.google.com/file/d/1Ev8TyExHywHpenZtKTfhij-i-gIqksgS/view?usp=sharing

Let me know if all works as expected now?

I am using the theme astra with the version that you have sent me by Drive and the same thing keeps happening…. is broken….

Best regards.

I have tested our plugin with the Astra theme, and it works fine,
Looking at your site, I can see some custom CSS(https://imgur.com/nAJ8bvo) overwriting our default styling.

I am not sure if it’s caching, but I checked your site, and it looks fine:

View post on imgur.com

If the issue persists, please use our contact support form so we can have a closer look.

https://woosuite.com/support/

The site is displaying fine, because I am on version 1.0 again.

@themealien I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hi Steve,

I am very sorry about that, and will users to install the Health Check plugin among the other debugging steps you suggested.

I’ve also updated the team on this.

Thank you for the detailed information.