my site is gone

I’m downloading my back up to my laptop now. It looks like it will take 3 hours.
There is this note on the top of the page:
A full backup will create an archive of all the files and configurations on your website. You can only use this to move your account to another server, or to keep a local copy of your files. You cannot restore full backups through your cPanel interface.

Ouch, that’s a lot. Might be due to your email messages being packed together with the backup.

You could consider downloading the website and database backups separately, and avoiding a download of your emails (still just an assumption). See if you have that option.

It is also highly likely that your hosting provider already has automated backups for you (weekly or daily most likely). If that’s the case, you should be fine to simply upgrade WordPress as mentioned before.

This is all new to me and i’m not understanding the 5.3.2-no-content.zip.
its telling me this:
Unzip the package in an empty directory and upload everything.
Open wp-admin/install.php in your browser. It will take you through the process to set up a wp-config.php file with your database connection details.
If for some reason this doesn’t work, don’t worry. It doesn’t work on all web hosts. Open up wp-config-sample.php with a text editor like WordPad or similar and fill in your database connection details.
Save the file as wp-config.php and upload it.
Open wp-admin/install.php in your browser.
Once the configuration file is set up, the installer will set up the tables needed for your site. If there is an error, double check your wp-config.php file, and try again. If it fails again, please go to the WordPress support forums with as much data as you can gather.

I don’t see a file called wp-admin/install.php in the unziped flolder.

Upload to where and how???? Whats a directory?

You already have a WordPress installation, so you do not need to install again, just overwrite the files from the ZIP to your website.

The easiest way to do that is over FTP (you should see FTP accounts in your cPanel), together with FTP desktop software such as FileZilla.

A directory is a synonym for a folder. These files should go in the public_html folder/directory (if you open File Manager in cPanel you’ll see it)

i found a spot to update in my cpanel,
when i tried it came beck with this:
The following errors were found :

Installation cannot proceed because the following files already exist in the target folder :
index.php
license.txt
wp-activate.php
wp-admin
wp-blog-header.php
wp-comments-post.php
wp-config-sample.php
wp-content
wp-cron.php
wp-includes
wp-links-opml.php
wp-load.php
wp-login.php
wp-mail.php
wp-settings.php
wp-signup.php
wp-trackback.php
xmlrpc.php
.htaccess
wp-config.php
Please delete these files or choose another folder.OR
Select the checkbox to overwrite all files and continue

should I over write them all or wait for the back up too finish?

Probably wait for the backup and then OK to overwrite.

so here is what i got from immotion hostings:
Valued Customer,

InMotion Hosting
888-321-HOST (4678) Available 24/7
https://www.inmotionhosting.com

and this is what I got from Sucuri:

Based on the ticket options you’ve selected and the information you’ve provided, here’s what I think will help you the quickest.

Thanks!

and I ran the update to wp and now When I go to dev.vallieredesignstudio.com/wp-admin I get:

Your server is running PHP version 5.3.29 but WordPress 5.3.2 requires at least 5.6.20.

OK you should be able to select the PHP version you want through cPanel, see https://www.inmotionhosting.com/support/edu/cpanel/how-to-change-the-php-version-your-account-uses/

I suggest first trying 7.2 and if that works OK, you can try switching to 7.3. I am not sure, but it is also likely that you can switch your PHP version on a per domain basis, so dev.valliere might have a separate setting than valierre.

In any case, this is something InMotion support can also assist with.

Hope that makes sense.

I did the updates to 7.3
vallieredesignstudio.com does now take me to a page but not my website. It now takes me to a sample “My Blog” page. How do I get to my website dashboard? I used to always go to https://dev.vallieredesignstudio.com/wp-admin
I think I started to restore my website. I used a back up in Cpanel that I backed up two days ago.

I relinked wp with Vallieredesignstudio but I get this

The system found a new WordPress site, “/home/vallie6/public_html/new/valliere/wp-config.php”, but could not make it manageable because of the following error: The batch response did not contain the Administrator Information. at /usr/local/cpanel/Cpanel/WordPress/YamlBuilder.pm line 305.

I also get this
Warning: The system could not load some of this WordPress site’s data. Certain sections of this interface may not function correctly.
(XID reqmxa) The system failed to run the wp-cli batch commands with the following issues: STDERR: Warning: Declaration of W3TC\DbCache_Wpdb::prepare($query, $args) should be compatible with wpdb::prepare($query, …$args) in /home/vallie6/public_html/wp-content/plugins/w3-total-cache/DbCache_Wpdb.php on line 8 Fatal error: Uncaught ArgumentCountError: Too few arguments to function Jetpack_Autoupdate::autoupdate_core(), 1 passed in /home/vallie6/public_html/wp-includes/class-wp-hook.php on line 288 and exactly 2 expected in /home/vallie6/public_html/wp-content/plugins/jetpack/class.jetpack-autoupdate.php:101 Stack trace: #0 /home/vallie6/public_html/wp-includes/class-wp-hook.php(288): Jetpack_Autoupdate->autoupdate_core(‘minor’) #1 /home/vallie6/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘minor’, Array) #2 /usr/local/cpanel/php/wp-cli/get_auto_update_settings.php(79): apply_filters(‘auto_update_cor…’, ‘minor’) #3 /usr/local/cpanel/php/wp-cli/get_auto_update_settings.php(93): get_autoupdate_core() #4 phar:///usr/local/cpanel/3rdparty/share/cpanel-wp-cli/wp-cli.phar/vendor/wp-cli/eval-command/src/EvalFile_Command.php(46): include(‘/usr/local/cpan…’) #5 phar:///usr/local/cpanel/3rdparty/share/cpanel-wp-cli/wp-cli.phar/vendor/wp-cli/eval-command/src/EvalFile_Command.php(39): EvalFile_Command::_eval(‘/usr/loc in /home/vallie6/public_html/wp-content/plugins/jetpack/class.jetpack-autoupdate.php on line 101 Cpanel::Exception::ProcessFailed::Error/(XID by2cyd) “/usr/local/bin/php” reported error code “255” when it ended: Warning: Declaration of W3TC\DbCache_Wpdb::prepare($query, $args) should be compatible with wpdb::prepare($query, …$args) in /home/vallie6/public_html/wp-content/plugins/w3-total-cache/DbCache_Wpdb.php on line 8 Fatal error: Uncaught ArgumentCountError: Too few arguments to function Jetpack_Autoupdate::autoupdate_core(), 1 passed in /home/vallie6/public_html/wp-includes/class-wp-hook.php on line 288 and exactly 2 expected in /home/vallie6/public_html/wp-content/plugins/jetpack/class.jetpack-autoupdate.php:101 Stack trace: #0 /home/vallie6/public_html/wp-includes/class-wp-hook.php(288): Jetpack_Autoupdate->autoupdate_core(‘minor’) #1 /home/vallie6/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘minor’, Array) #2 /usr/local/cpanel/php/wp-cli/get_auto_update_settings.php(79): apply_filters(‘auto_update_cor…’, ‘minor’) #3 /usr/local/cpanel/php/wp-cli/get_auto_update_settings.php(93): get_autoupdate_core() #4 phar:///usr/local/cpanel/3rdparty/share/cpanel-wp-cli/wp-cli.phar/vendor/wp-cli/eval-command/src/EvalFile_Command.php(46): include(‘/usr/local/cpan…’) #5 phar:///usr/local/cpanel/3rdparty/share/cpanel-wp-cli/wp-cli.phar/vendor/wp-cli/eval-command/src/EvalFile_Command.php(39): EvalFile_Command::_eval(‘/usr/loc in /home/vallie6/public_html/wp-content/plugins/jetpack/class.jetpack-autoupdate.php on line 101 at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 150. Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x25fac78)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 534 Cpanel::SafeRun::Object::new_or_die(“Cpanel::SafeRun::Object”, “program”, “/usr/local/bin/php”, “args”, ARRAY(0x25ea248), “timeout”, 20, “stdin”, …) called at /usr/local/cpanel/Cpanel/WordPress/WpCli.pm line 80 Cpanel::WordPress::WpCli::wp_cli(“wp_dir”, “/home/vallie6/public_html”, “wp_cache_dir”, “/usr/local/cpanel/php/wp-cli/cache”, “wp_config_path”, “/usr/local/cpanel/php/wp-cli/config”, “wp_packages_dir”, “/usr/local/cpanel/php/wp-cli/packages”, …) called at /usr/local/cpanel/Cpanel/WordPress/WpCli.pm line 145 Cpanel::WordPress::WpCli::__ANON__() called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 97 eval {…} called at /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/Try/Tiny.pm line 88 Try::Tiny::try(CODE(0x25ea968), Try::Tiny::Catch=REF(0x1006878)) called at /usr/local/cpanel/Cpanel/WordPress/WpCli.pm line 166 Cpanel::WordPress::WpCli::batch(“wp_dir”, “/home/vallie6/public_html”, “text”, “# core version returns a string that needs special handling\x{a}#”…) called at /usr/local/cpanel/Cpanel/WordPress/Instances.pm line 372 Cpanel::WordPress::Instances::_load_expensive(HASH(0x2442b00), HASH(0x2384d30)) called at /usr/local/cpanel/Cpanel/WordPress/Instances.pm line 304 eval {…} called at /usr/local/cpanel/Cpanel/WordPress/Instances.pm line 304 Cpanel::WordPress::Instances::get_instance_by_id(“cPanel::Blogs::WordPressUnmanaged.0.1579128036”) called at /usr/local/cpanel/Cpanel/API/WordPressInstanceManager.pm line 293 Cpanel::API::WordPressInstanceManager::get_instance_by_id(Cpanel::Args=HASH(0x208edb0), Cpanel::Result=HASH(0x208ebd0)) called at /usr/local/cpanel/Cpanel/API.pm line 372 eval {…} called at /usr/local/cpanel/Cpanel/API.pm line 374 Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x208edb0), Cpanel::Result=HASH(0x208ebd0), “WordPressInstanceManager”, “get_instance_by_id”) called at /usr/local/cpanel/Cpanel/API.pm line 229 Cpanel::API::execute(“WordPressInstanceManager”, “get_instance_by_id”, HASH(0x208e930)) called at /usr/local/cpanel/Cpanel/API.pm line 657 Cpanel::API::run_api_mode(HASH(0x208e930)) called at uapi.pl line 315 main::script() called at uapi.pl line 145

I’m not sure what the connection is between dev and non-dev (root domain). How are they related? Do you have one or two WordPress sites?

It kind of sounds like your plugins are outdated too. If you can’t reach your Updates page in the Admin Dashboard, you might have to go to FTP or File Manager and remove them from the wp-content/plugins folder, then re-install them as needed one by one.