my site is not accessible for 2 days

Hi @dittel

Do you know which PHP version do you have installed on your server?

Hello! This is home site installed on home NAS based on Synology hardware. Several versions are installed 7.0, 7.2, 7.3 or 7.4 and I don’t really know exactly which version is used for apache ?? because some internal Synology features for web serving are fixed to use exact versions of php. Several features use several versions ?? this is level of programming ?? Should be the last but i’m not sure.
Now plugin is installed and not activated and no crush is observed however 2 days ago wordpress crushed just after installation of plugin from homepage (wordpress plugin store).

Last update 3.47.5 has the same issue:
Plugin was not activated due to fatal error: “Parse error: syntax error, unexpected ”) && !class_exists(” (T_CONSTANT_ENCAPSED_STRING), expecting ‘,’ or ‘;’ in /volume1/web/wordpress/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/common/lib/Doctrine/Common/Proxy/ProxyGenerator.php on line 9″

I’ve rechecked my configuration. I’ve fixed web-server to use PHP version 7.3 but the plugin still can’t be activated due to the same software error.

Do you have any news or some investigation point? What happens? The mistake is still the same after several small plugin update. Last update made possible to update the plugin but site is gone to crashed just after that till the plugin file is deleted from the site.

We’ve debugged this issue and contacted you via email.

It seems that the site has been infected by some malware. The malware modifies all PHP files.

This caused the parse error in one of MailPoet’s files. The malware also creates strange files (.SomeOriginalPHPFile.php) in every folder and modify index.php file in every folder. Theses files contain a definition of WPTemplatesOptions class.

Once you are able to get rid of the malware and reinstall the plugin it should work correctly.

OK I’ll try to check these strange files before reinstallation.

Hi!
Please give me more detailed information about your investigations and ideas to make your conclusion. I guess it will be helpful to understand what you mean (especially about “all php files”).
I’ve completely reinstall WordPress from homepage and my site plugins but installation of Mailpoet has caused the same problem.
I’ve made clean installation into the second site hosted in my server (Mailpoet didn’t be installed there) but activation of the plugin has caused the same problem with the same log text.
So it can be the problem of the server but I need some more details to investigate it next by myself. Otherwise this is the problem of some plugin coding.