My site stopt working

  • Hi, my site completely stopped working after updating and I recive a message when try to open the page that I cant find in the forum saying “There has been a critical error on your website. Please check your site admin email inbox for instructions.

    ”

    I have no clue how to fix this, neither can I find any email (I can’t even log in to my admin page)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tyler

    (@tylerthedude)

    Hi there,

    You may try rolling back to the previous version of before you updated the site, or if this is not an option then you might try switching the PHP versions as you could be running an outdated version of PHP that doesn’t support some functionality in the new update. There could also be some indication within your PHP error logs that explains why the website is not loading properly. Once you find all the errors, try troubleshooting each error individually until you find the cause.

    Regards,
    Tyler

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

Viewing 2 replies - 1 through 2 (of 2 total)
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