My subscribers don’t get emails

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Zafer – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @pleasure94,

    I hope you are doing well today!

    Please inform us if you are getting other emails from other plugins or the WordPress itself, such as lost password or new user registration emails.

    Kind regards,
    Zafer

    Thread Starter pleasure94

    (@pleasure94)

    No, I’m using only forminator to collect emails, and to send discount codes.

    Thread Starter pleasure94

    (@pleasure94)

    And yes I receive messages when someone register.

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hi @pleasure94

    Hope you are doing fine!

    If you receive messages when someone registers, it means the email delivery works fine in the site. Could you perform some additional verification and test?

    1. Verify the notification for the subscribers has the email field in the recipient tab as indicated below:

    https://snipboard.io/AuG1rR.jpg

    2. Also, test the form as a subscriber and add an email address you have access to (preferably, different from the admin email address). And verify if you receive the message. In this way you can check if the issue is related to the form or to the email of the subscriber.

    Please perform the recommended verification and test and let know of additional hep is required.

    Kind regards

    Luis

    Thread Starter pleasure94

    (@pleasure94)

    Everything is fine now, Thanks!

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hi @pleasure94

    Thank you for the update. Glad to hear the team’s help was useful!

    If you consider the issue has been resolved, we’d appreciate if you can mark this thread accordingly.

    Kind regards,

    Luis

Viewing 6 replies - 1 through 6 (of 6 total)
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