My suscribers didn’t receive my emails

Hi there @mariacv,

Thanks for reaching out!

I have a few questions about the issue you are describing:

– Have you ever subscribed with this email address before?
– Do you have Sign Up Confirmation (Double Opt-in) feature enabled? If so, did you confirm your subscription by clicking the link in the email you received? The Welcome Email will only be sent once their status changes from “Unconfirmed” to “Subscribed”. While they are listed as “Unconfirmed”, Welcome Emails will be scheduled but not processed.

Hi Gui,

Thanks for your help!

Yes, I’ve subscribed with this email before and I’ve unsubscribed and then I’ve subscribed again.

The problem is that I received the confirmation email, but when I confirm my email I don’t receive the first welcome email. In my list the email is “subscribed”.

Shall I try with an other email?

Thanks a lot,
María

Hi @mariacv,

Yes, I’ve subscribed with this email before and I’ve unsubscribed and then I’ve subscribed again.

If you have already received this Welcome Email before, when subscribing using this email address for the first time, it’s expected that you won’t receive it again.

In order to use the same email address, you’d need to completely delete yourself as a subscriber by moving it to the Trash and then permanently deleting it from there.

In this case, I believe it’s easier to try subscribing using a different email address, so you can test if the Welcome Emails are being sent properly.

Thanks!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Have a great day!