• Resolved margzmi

    (@margzmi)


    Hello guys,

    how are you doing?

    I installed your plugin and activated it but right after that, my website broke and there is no way for me to make it work back…
    I deleted it from FileZilla but still the same.

    I hope you will be able to help me ??

    Thank you very much

    Marc
    https://sisswy.be/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, do you have a cache plugin installed? If you do did you delete the cache? Did you also clear your browser cache?

    Thread Starter margzmi

    (@margzmi)

    hello,

    thank you for your quick response.

    Indeed I had W3 total cache installed and yes I think well I deleted them before I installed your plugin

    Plugin Support mbrsolution

    (@mbrsolution)

    Can you disable all of your other plugins except this one then carry out a test.

    Thread Starter margzmi

    (@margzmi)

    I can’t disable them because I can’t reach my wp-admin :/

    Thread Starter margzmi

    (@margzmi)

    and except which one? W3?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, you will have to FTP into your site and rename this plugin folder. Then try again to access your wp-admin. If that does not work try the following step. While you still have access to your site via FTP, download your .htaccess file and remove this plugin entries. Then upload the .htaccess file and try again.

    Here is an example of the entry this plugin adds to your .htaccess file. This is what you need to delete including the starting and closing tag.

    # BEGIN Far Future Expiration Plugin
    <IfModule mod_expires.c>
    ExpiresActive on
    <FilesMatch “\.(gif|jpeg|jpg|png|ico|js|css|swf)$”>
    ExpiresDefault “access plus 60 days”
    </FilesMatch>
    </IfModule>
    # END Far Future Expiration Plugin

    Let me know how you go.

    Thread Starter margzmi

    (@margzmi)

    omg, you saved my job and website ahah

    the entry to delete was the problem…

    if I want to still use your plugin, what should I do?

    thank you very much

    Plugin Support mbrsolution

    (@mbrsolution)

    Carry out another test but this time don’t enable Gzip compression. I have a feeling your current server does not allow for this. If this is the case, you might like to ask your host about this.

    Let me know how you go.

    Thread Starter margzmi

    (@margzmi)

    ok i m gonna ask OVH first ??

    thank you very much and have a great evening

    Marc

Viewing 9 replies - 1 through 9 (of 9 total)
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