My website is down and I can't access WordPress – Please Help!

  • My website https://www.royalcollection.com.br is down and I get this information wen I try to load my address:

    HTTP Error 500.22 – Internal Server Error
    An ASP.NET setting has been detected that does not apply in Integrated managed pipeline mode.

    Then this tip:

    Migrate the configuration to the system.webServer/modules section. You can do so manually or by using AppCmd from the command line – for example, %SystemRoot%\system32\inetsrv\appcmd migrate config “Default Web Site/”. Using AppCmd to migrate your application will enable it to work in Integrated mode, and continue to work in Classic mode and on previous versions of IIS.
    If you are certain that it is OK to ignore this error, it can be disabled by setting system.webServer/validation@validateIntegratedModeConfiguration to false.
    Alternatively, switch the application to a Classic mode application pool – for example, %SystemRoot%\system32\inetsrv\appcmd set app “Default Web Site/” /applicationPool:”Classic .NET AppPool”. Only do this if you are unable to migrate your application.
    (Set “Default Web Site” and “Classic .NET AppPool” to your application path and application pool name)

    The thing now is that I can’t access my wordpress to try and update it or something.. and when I call my host company they say that they can’t help and I have to solve it myself, since this is from my end.

    I am not an expert and therefore I have no clue how to do this fix. In addition, I saw the tools that I have available with my host company is a FTP loader and thats it.

    The platform that my host runs my website is Windows and they are the ones who provide me with that.

    Any ideas what should I do and if this is probably my WP page that needs update ?

    Many Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • I’d call your host back. Looks like they changed the config of the server. Check the error code in Google.

    Thread Starter dannygrio

    (@dannygrio)

    I have, but I will say to them about the config of the server.

    When I google this they ask me to change the IIS. I have no Idea how to do this!

    If what you’re saying is true and they only allow you access to your files, you wouldn’t have the ability to alter any of the settings of your application pools in IIS. So your hosting company *should* be willing to fix this for you, because you souldn’t have been able to cause this error to begin with. (I am assuming here that you just woke up one day and your site wasn’t working at all, when it had been ticking along perfectly well previously) That being said, in my experience hosting companies don’t seem to like hosting WordPress on Windows/IIS. You might want to take this opportunity to switch to Linux.

    Let us know how it turns out.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘My website is down and I can't access WordPress – Please Help!’ is closed to new replies.