My Website Locks Up on Mobile, Preventing Scrolling

  • Resolved tropexl

    (@tropexl)


    4 years, 7 months ago

    Visit https://www.unlimitedbotanicals.com on your mobile phone (tested on iOs/safari, but I’m sure the same issue happens for android).

    Once you land on https://www.unlimitedbotanicals.com scroll up and down the page a handful of times (if it even lets you leave the top fold). You will find that 9 out of 10 times the website locks up in random sections, preventing a user from scrolling.

    Things to know:
    – This issue happens on every page, so the “bug” may be in the header or footer
    – I used the Flatsome theme when building this.
    – The store notice is not causing this, as I’ve toggled it on and off while troubleshooting.

    I was wondering if this is a known issue, or if anyone has encountered this problem before. It’s incredibly irritating presenting a broken product to a client!

    Any input helps. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Does the problem go away if you switched to the unedited default Theme (Twenty Twenty, etc.) for a moment using the WP dashboard to rule out any theme-specific issue?

    • This reply was modified 4 years, 7 months ago by t-p.
    Thread Starter tropexl

    (@tropexl)

    @t-p I apologize for the delay.. Apparently my last message didn’t go through for whatever reason.

    This indeed fixed the issue, however I’ve seen multiple sites with this same theme activated that did not have the same problem (plus, I wanted to avoid rebuilding the site).. Some of these sites even had the same header as the one I’m using.

    I did some digging and found a forum post of a dev that solved this issue by just hiding the overflow on the body element. I tried it out and it worked!

    body {
  overflow: hidden;
}

    credit: https://stackoverflow.com/questions/39692337/div-scrolling-freezes-sometimes-if-i-use-webkit-overflow-scrolling

    Still strange that this was an issue.. But at least I found a solution.

    I appreciate your time!

    • This reply was modified 4 years, 6 months ago by tropexl.
    • This reply was modified 4 years, 6 months ago by tropexl.
    Moderator t-p

    (@t-p)

    Glad its sorted ??

Viewing 3 replies - 1 through 3 (of 3 total)
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