My Woo Payment deposit does not transfer yet in my bank.

HI @aaqibahmed11,

Can you please share more details about this? Is your store US based or any other country? Please keep in mind that the payout schedule varies depending on this. Additionally, besides the default waiting time, the first deposit for all new accounts is sent after a seven-day waiting period. This delay is necessary for risk mitigation and cannot be waived under any circumstances.

Since you mention it’s been 10 days, I’m sure the payout time and the new accounts 7 day waiting period should be about to complete soon.

You can learn more about this here: https://woocommerce.com/document/woopayments/deposits/deposit-schedule/#new-accounts

i already received 3 deposits in initial phase this is my 4th deposit and.you are delaying this and yes my US bank is attached with this

Hey, @aaqibahmed11!

To ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

Have a wonderful day!

I just created a new ticket as per you said, My ticket number is ?#8073600

this is my dashboard screen shot as you can see every thing is ok? so why you guys are not transferring my deposit?

Hi @aaqibahmed11,

No screenshot is attached in your previous reply. Could you please provide us with a screenshot (after redacting sensitive customer information) so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:
https://snipboard.io
https://prnt.sc/
There is also a walkthrough guide here:?https://en.support.wordpress.com/make-a-screenshot/.

Thanks!
-OP

<a href=”https://prologodesigners.com/wp-content/uploads/2024/04/Untitled-1.jpg “>https://prologodesigners.com/wp-content/uploads/2024/04/Untitled-1.jpg


This is the screenshot link

Hi @aaqibahmed11,

Thank you so much. We can understand much better now. To learn a bit more of the issue, let’s focus on a couple of things now:

Please check your Deposit schedule by going to Payments → Settings → Deposits and tell us, is it set to Daily, Weekly, Monthly or Unavailablle? Please share a screenshot from it!

On occasion,?automatic deposits?to your bank account may be suspended, deactivated, or disabled. This can happen for several reasons, including:

• Disputes from customers have seen a rapid or substantial increase.
• Your account was flagged for manual review due to irregular activity.
• Our?payments partner, Stripe, has found other issues with your account.

When a suspension occurs on an active account, you should receive an email with information about the issue, either from the WooPayments team or Stripe. Please respond to this email with the required information to resume deposits.

If you did not receive an email, or have other questions, please?let us know as you have an open ticket already, it can be handled over there.

It may also help to access your Stripe Express account and see if any information is missing there. If it is, you’ll see an alert in the Stripe dashboard like this:

Providing whatever information is missing will help resolve the problem faster.

Thanks!

https://prologodesigners.com/wp-content/uploads/2024/04/Untitled-1-1.jpg

its does not showing any restrictions its saying every thing is ok, as well as its not showing my upcoming deposit date. Its already 10 days done i don’t received any dispute nothing else. as you can see in screenshot

https://prologodesigners.com/wp-content/uploads/2024/04/Untitled-1-2.jpg

you can see this screen shot as well its saying that deposit scheduling is unavailable

Hi @aaqibahmed11

Thank you for sharing more details and opening a support ticket with us.

One of our Happiness Engineers will contact you shortly regarding your account deposit status.

Meanwhile, As you have already reached out to us by email, I will go ahead and close this thread.

Thanks for understanding and cooperation.

It’s not resolved yet why you are closing this thread?

and your engineer not contacted me yet? On what behalf you closed this thread it’s not resolved yet?

Hi @aaqibahmed11

I understand your concern and assure you that your issue is important to us.

As you have already opened a ticket with us, I closed this forum thread to speed up our ticket response time.

Please note that for more complex account issues, such as deposits, suspensions, and so on, we’ll need to address them through our ticket system to ensure the account’s privacy and security.

Rest assured, one of our Happiness Engineers will get in touch with all the details you need about your account and deposit status.

We appreciate your patience and understanding.

My shop has been open for years about two months bow and no deposits and no one is getting back to me.. I am making sales but not getting my money

Hi @johnathansmith1969,

I can see you already reached out to use here. As this thread is already marked as solved, please let us continue the conversation on your own thread here.

I’ll be happy to help you!