Mysterious Breaking

  • Resolved campbelle

    (@campbelle)


    6 years ago

    We’ll start with this site ??

    I noticed ever since my host added free SSL, things haven’t been quite right. For example, on my author website elizabethbarone.net, most of the images suddenly no longer appear. So I figured the best approach was to start from scratch, and finally bought the domain I’ve been wanting to set up (elizabethbaronebooks.com).

    I have Host Gator and used Quick Install in Cpanel to install a new WordPress site on elizabethbaronebooks.com. Kept having issues getting it to actually install properly (uninstall, install again, rinse and repeat). Finally get it installed to where I can actually access /wp-admin… and in FTP the whole site is in the wrong directory. No clue how this even makes sense. This happened when I “Quick Installed” my husband’s website a couple months ago; I ended up just manually moving the directory into public_html and nothing exploded, but I’m honestly just a wee bit scared to touch anything right now. I’m thinking Host Gator might want to look into their Quick Install.

    So I decide to spend some time on maiettaink.com. Decide to use WooCommerce there instead of on my author website, because hey—maybe it’s all just too much on one WP install. I know, doesn’t make sense, but I’m trying anything and everything. Used Quick Install to uninstall my old WP site (figured starting from scratch was best). Try to install WP using Quick Install—again it’s giving me a heck of a time. Uninstall, install again. Rinse, repeat. Keeps saying there are files that already exist… but when I go to FTP and delete them, I still get that Quick Install error, or there aren’t even any files at all. I decide to wait 24 hours because maybe it’s just not catching up. I really don’t know. Install it again, and I get this error on maiettaink.com:

    Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0

    Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0

    Fatal error: Unknown: Failed opening required ‘/home4/xxxxxx/public_html/maiettaink.com/wordfence-waf.php’ (include_path=’.:/opt/php71/lib/php’) in Unknown on line 0

    Very weird—especially because after I uninstall via Quick Install AND delete files via FTP, the error is still there. Cleared my Firefox cache just to be safe—it ain’t me. Obviously all of the garbage Host Gator automatically installs with WP is conflicting somewhere. Used Quick Install to uninstall. Double-checked file manager—no files remaining. Tried to install the old fashioned way—manually, boy that was a trip down memory lane—and even though PHP points to a new database, proper files are in place via FTP, there’s still this error message, as if I never uninstalled the bad Quick Install.

    Host Gator oddly isn’t accepting email support requests right now, nor is their live chat working. I have garbage phone service in my apartment, so I can’t get on the phone with them to troubleshoot. Does anyone have any suggestions for what the issue is and how I might fix it? Use small words, please, because it’s been eons since I coded anything and I don’t remember any of it. I thought the whole point of Quick Install was so that I didn’t have to know this stuff anymore. ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • korikori

    (@noregrets)

    Your account, and more specifically the /home4/xxxxxx/public_html/maiettaink.com/ directory, may contain a php.ini or a .user.ini that includes an auto_prepend_file directive that requires the wordfence-waf.php file, and subsequently returns the error that you see when the file isn’t found. This file and/or directive was added when you (or HostGator’s installer) installed the WordFence plugin. Deleting the php.ini/.user.ini file in the directory, or the whole directory, should resolve this for you. Not entirely sure how it is with cPanel, but it should include a utility that lets you discover and edit such files across your account.

    protip: get you a hosting provider that does not close down their support system. This is a query that should be resolved by a hosting provider’s support team.

    • This reply was modified 6 years ago by korikori.
    Thread Starter campbelle

    (@campbelle)

    Did you know that you’re my hero?

    Thank you, thank you, thank you!

    Had to turn on hidden files in Cpanel, but I nabbed that sucker. Smooth sailing from there.

    Thank you again!

    FWIW, I’ve been with Host Gator for years and their customer service has always been phenomenal. It’s not their fault my cell service sucks. Hopefully their email support will be back up soon. It’s very unlike them to have technical issues. Just wanted to say so because I really am happy with them.

    korikori

    (@noregrets)

    Glad that you managed to resolve the issue! Did not mean to pass judgement on your hosting provider of choice, but where I work, this is simply unacceptable.

Viewing 3 replies - 1 through 3 (of 3 total)
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