Name and Email Missing When Replying

  • Hi,

    When a user clicks on the link to reply to the ticket and gets forwarded to the [supportcandy] page, the email and name fields are empty, is it possible it should have the submitters name and email by default and not require inserting it again?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @jewishtidbits

    If the user is logged in then there is no need to add name & email again. It only asks for the information if user is not logged in.

    We are working on this feature improvement. It will work as you mentioned in future updates.

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    Hi, this is a basic feature.

Viewing 2 replies - 1 through 2 (of 2 total)
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