name field not recognised

  • Resolved stuartgre

    (@stuartgre)


    6 years, 4 months ago

    Hi there,

    I’m wondering if you can help me?

    I have a CSV with about 4000 rows in it, I have all of the required columns, but for some reason it doesn’t pickup ‘name’ — however, I can still run it and it imports fine, but only 350 or so of the 4000 rows?

    Have you ever encountered something similar, is there any further information I can provide to help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Tijmen Smit

    (@tijmensmit)

    Hi, the forum here on www.ads-software.com is only for free plugins, not for any paid add-ons.

    Can you open a support ticket and include the CSV file you try to import, then I can test it on a dev server.

    Thread Starter stuartgre

    (@stuartgre)

    It’s fine, figured it out

    Have to export the csv from Google Docs not Excel

    Btw I wasn’t asking for an addon–just if you or anyone else had seen something similar before.

    Plugin Author Tijmen Smit

    (@tijmensmit)

    Ah yeah, Excel sometimes breaks things. Also make sure the file uses UTF-8 encoding.

    If an importer doesn’t import the whole file, then either break it up in smaller pieces or ask your host to try and increase the maximum execution time.

    Thread Starter stuartgre

    (@stuartgre)

    Yeah I think that was the problem, the encoding ??

    Thanks for the help anyway! Great plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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