name invalid

  • Resolved pepe058

    (@pepe058)


    5 years, 6 months ago

    Hello,

    When I try to place an order on my website and used a name and lastname as “Raúl ?aupari”, I got the next message “Please, enter a name and last name valid”. I think it’s for characters in spanish (accent and ?).

    ?How can fix this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @pepe058,

    Doing a test on my own test site, the name Raúl ?aupari is accepted when checking out:


    Link to image: https://cld.wthms.co/VGGTbB

    Let’s make sure this is not a theme or plugin conflict with WooCommerce, and please make sure that all plugins are updated.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Plugin Support RK a11n

    (@riaanknoetze)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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