Name Servers / DNS hangovers from old account

  • Hi,

    We previously used WordPress business hosted by WordPress. Our registrar is one.com and the nameservers were pointed to wordpress.

    We then got a developer involved to take over the maintenance and they insisted on moving hosting over to Digital Ocean running Plesk. Since the migration, we are not working together any more for various reasons.

    The issue is that one.com is still pointing at wordpress name servers, yet within wordpress, we cannot access the DNS settings (as we don’t have a premium account and the site is no longer hosted with WP).

    When I run dig it returns a Digital Ocean IP address, yet there are no DNS settings directly within DO. Within Plesk, the name servers point back at one.com.

    I tried reverting the one.com nameserver back to default (i.e. one.com not wp) and got reports the site was down from a few people (although always seemed to hit a (probably cached) version of the site myself no matter how I accessed it) and so I backed out and reverted back to the WP nameservers.

    I’ve reached out to the developer that did the migration for them to explain the configuration but in the meantime, perhaps someone can help please?

    It feels like the wordpress DNS is still running, even though I can’t access it. Is that possible? Ideally I would be able to obtain all of the previous records from those settings and then migrate everything back to one.com.

    TIA

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Your name servers are still at the HOSTING COMPANY, wordpress.com. You should probably ask WordPress.com support: https://wordpress.com/support/help-support-options/

    Thread Starter ryanvioletultra

    (@ryanvioletultra)

    Thanks, I have reached out to them and hopefully they are responsive, although their support page has already pushed me back to the forum, hence the post here.

    Also, I have submitted the ticket but the ticket confirmation I received was from Jetpack. I previously contacted jetpack and they said to post on the forum, so it feels like I’m being passed around a bit.

    Hopefully Jetpack/Worpress.com/Whoever-it-is get back to me with help.

    Thanks

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This is a wordpress.COM issue, not a www.ads-software.com issue. The dot-com folks are a hosting company who currently host your DNS. It is not hosted here, nor do we have anything to do with it. Post on the wordpress.COM forums, as noted above.

    Thread Starter ryanvioletultra

    (@ryanvioletultra)

    Thanks, I will. Confusing.com (or perhaps confusing.org)

Viewing 4 replies - 1 through 4 (of 4 total)
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