navigation arrows not working

Hi @lhannahl – I can see the issue on your site. Thanks for sharing that link.

I couldn’t quite tell from your description – are you doing anything *custom* with the nav arrows? Or are you just trying to use out-of-the-box settings in our plugin?

Also can you check that you’ve disabled any NextGEN Gallery lightbox (ie, let’s be sure you’re not trying to load fancybox from NextGEN Gallery and from Firelight / Easy Fancybox.

To be clear, if you’re our lightbox with NextGEN and out-of-the-box settings, then this should work, and I’ll be happy to troubleshooting with you until we get it working. In the meantime, I’ll set up a NGG gallery on my site to make sure there hasn’t been any regression with this working.

I also wanted to double check. From your website dashboard, if you go to NextGEN Gallery > Other Options > Lightbox Effects, can you tell me what settings you have there? If it is not already, can you try setting ‘What lightbox would you like to use?’ to ‘None’ and see if that has any effect?

Hi, thank you for your response. I’m not doing anything custom with the nav arrows, just out-of-the-box. And in NextGEN Gallery ‘other options’ I have set fancybox as my lightbox to use. I’ve tried what you suggested and set the lightbox effect to ‘none’, however, it’s not doing anything and also is causing the images to fill too much of the mobile screen.

To be clear as well, this is not just happening for the page link I sent. It’s on all gallery albums, no matter what page you’re looking at.

@lhannahl – thanks for the additional information.

Pick just one. One starting point is that you can either use the NextGEN Gallery version of fancybox, which is great and fine, or you can use this plugin’s version. But if you try to do both, then it will for sure break.

That means you have two options: (1) remove our plugin (or at least disable it for images) and set the NextGEN lightbox to ‘fancybox’. This will use NextGEN’s fancybox or (2) set NextGEN’s lightbox to ‘none’ and rely on our plugin.

Lightbox not working. The issue with option #2 above is that it sounds like our lightbox is not opening your NextGEN images as expected. I can tell from looking at your page that our plugin is not detecting your images and adding the needed attributes. So we need to figure out why.

To troubleshoot, additional questions:

• I’m assuming you are not using Pro?
• Can you confirm you are using the latest version of Firelight / Easy Fancybox (2.3.2)
• Can you confirm which Easy Fancybox / Firelight lightbox you are using (Legacy, Classic, or V2)? If in doubt, try setting this to Classic.
• Can you tell me what you have set on the for the Easy Fancybox / Firelight options screen for Images > Apply To setting (could be All Images or All Image Links). If in doubt, set this to All Images.
• Can you tell me what you have set for Images > Automatically Group Images? This seems like the most likely culprit. Most of these settings should work, but to avoid complexities, avoid the ‘Custom’ setting here.
• Can you confirm that if you go to the Miscellaneous > Exclude setting, you don’t have anything specific entered in that field that would exclude your NextGEN images.

If none of that works, I’m not sure. If you’d like more direct troubleshooting at that point, you can reach out to me at firelightwp.com/contact.

We are not using the Pro version.
We are using the latest version 2.3.2.
We are using classic in Lightbox settings.
We had set Fancybox images apply to All Images.
Automatically group images is disabled, as we are not using Pro version.
In the miscellaneous > exclude setting, it is on the default setting. Nothing that should exclude our images.

I will also check that there aren’t any settings changed outside of classic fancybox. I will also temporarily deactivate the plugin to see if that does anything. I’ll update from here

Hi @lhannahl – can you please try setting ‘Automatically group images’ to ‘WordPress galleries’ please? Also be sure to set NextGEN > Other Options > Lightbox Effects to ‘None’ – at least while testing this. I wonder if changing those two settings will get it working.

Hi. Okay so that’s working now, thank you! Only issue now is the images on mobile screen, when clicked on to enlarge, are taking up the whole screen and I’m only seeing a portion of the image because it’s too big. But I may have to check gallery settings for that.

Thank you very much

@lhannahl – One simple check… Can you go to the Lightbox > Window Appearance > ‘Auto scale to fit’ setting and confirm that is checked?

Ah it got unchecked in some process. Checked it now and all good. Thanks so much for your help

Oh great! Glad it was that simple :). I’m going to go ahead and mark this thread resolved, but feel free to follow up with other questions if you have them!