• Resolved villastaytion

    (@villastaytion)


    Using a header and footer builder plugin for website https://villaworld.co.in/
    1)
    I have an https://villaworld.co.in/ website, and have set the logo and the hamburger menu to be side by side on the mobile header. Problem is, when I open the menu for the first time, it’s slightly pushed off the Menu page to the left, so that you can’t see the menu options, and a gap is left on the right of the mobile screen. It only happens on the first open of the mobile menu. When I close it and reopen it, it’s fine. Please advise.

    3)Zooming in & out problem in mobile view

    2)Encountering issues with responsiveness across different devices.
    I have made a header and have tried to adjust it on different responsive modes ie desktop, tablet and phone… but when I adjust in one it does effects the others.

    PLEASE HELP WITH ABOVE 3 problems

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Thread Starter villastaytion

    (@villastaytion)

    My other website with default header, working fine.
    https://villastaytion.in/

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @villastaytion,

    1) Open the menu for the first time slightly pushed off the Menu page to the left.
    Have you tried the basic troubleshooting by disabling all of the plugins and keep only this plugin and Elementor enabled? Especially the LiteSpeed Cache plugin. Make sure to clear the cache and disable it as well.

    2) and 3)
    Could you please explain more details about the issues? If you can share screenshots or even video showing the issue, it will help us understand it better.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Thread Starter villastaytion

    (@villastaytion)

    Hi Herman,

    Thank you for replying.

    I had fixed the issue No 3)

    Here attaching SC for issu

    2)Encountering issues with responsiveness across different devices.
    I have made a header and have tried to adjust it on different responsive modes ie desktop, tablet and phone… but when I adjust in one it does effects the others.

    Mobile view: https://imgur.com/a/g8x1r6Z

    Desktop view: https://imgur.com/a/g8x1r6Z

    And i had followed this step, it doesnt work
    ) Open the menu for the first time slightly pushed off the Menu page to the left.
    Have you tried the basic troubleshooting by disabling all of the plugins and keep only this plugin and Elementor enabled? Especially the LiteSpeed Cache plugin. Make sure to clear the cache and disable it as well.

    Thread Starter villastaytion

    (@villastaytion)

    Hi Harman.,

    I think its header and footer builder which is causing the issue Number 1)

    You can check the SC, When i had changed the layout to FLYOUT, its working fine, though i want it in horizontal layout.
    Please let me know if you can help me with horizontal.

    View post on imgur.com

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @villastaytion,

    Issue #1
    Since I don’t have this issue on my dev site, I am still pretty sure there’s something on your site that causes this.

    What if you try completely disable the LiteSpeed Cache plugin? Clear the site cache then disable it. Check again the menu behavior.

    Issue #2
    The screenshots you shared above are the same. Both are showing the mobile view.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Thread Starter villastaytion

    (@villastaytion)

    Hi @bsfherman

    My issue is still not fixed for mobile device, i really need your help.
    Navigation Menu bar open perfectly after 2 click.

    I had disable LiteSpeed Cache plugin and tried still no fix.

    PLEASE HELP

    Thread Starter villastaytion

    (@villastaytion)

    Hey @bsfherman

    I observed that the issue is related to padding, so when i select the custom padding it works fine.

    But the issue is iam
    experiencing issues with changes made in the mobile view affecting the desktop view.
    Can you help me with this, how can i fix it

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @villastaytion,

    I check your site on mobile view, and I see you have moved down the Toggle Button underneath the Site Logo. I can see the Mobile Menu is now working fine.

    Didy you do this as a workaround?

    Let us know if you still need any assistance.

    Kind regards,
    Herman ??

    Thread Starter villastaytion

    (@villastaytion)

    Hi @herman

    Thank you for checking.

    Unfortunately, Yes I did this workaround to fix it.

    It seems there was a alignment issue and experiencing issues with changes made in the mobile view affecting the desktop view.

    So this working fine for me now.

    But noticed this navg menu alignment is not same for Iphone 13 pro max device, don’t know why.

    attaching SC for reference.

    View post on imgur.com

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @villastaytion,

    Do you have the latest version of browser and iOS? Just in case it’s related? Also, please save and export the template you are using as the Header then share it here. I will try to import it on my dev site and see if I can find something.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Thread Starter villastaytion

    (@villastaytion)

    Hi,

    am able to fix the aligment issue, but noticed that website is lagging and stuck when scrolling up and down.

    while deactivating this plugin, website is running very smooth especially in safari browser.

    please help

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @villastaytion,

    Are you using the latest iOS and Safari? Also, have you tried on a different browser, like Chrome, Edge?

    At the moment I write this down, your site is not working, so I cannot check. Refer to this screenshot, please.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi,

    It’s been a while since my last response, and I haven’t heard anything from you since then.

    I am marking this thread as Resolved due to inactivity. Feel free to reply here if you still need help or start a new one if there is anything else we can help you with.

    Kind regards,
    Herman ??

Viewing 13 replies - 1 through 13 (of 13 total)
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