Need Backup files with new version

Hey @vinaynagd ,

If your restoration/migration process run into problems, please share the debug log code with us so we can investigate.

Kind regards

The Debug Code is BMI-HM9WSAPD-11574

Please Help asap.

Thanks

Hey @vinaynagd ,

Thank you for sharing the logs.

It seem like you have very low execution limit threshold, which caused the process to stop while it was trying to check the free space.

In our plugin it is possible to disable free space checks, but it’s not recommended and you should do that only if you’re 100% sure that you have enough space on the server for the backup.

If you don’t have enough space for the backup or migration, but you will tell the plugin that there is enough, the process may still fail and your site may encounter many issues due to the lack free space.

Step list of the solution:

1. Go to “Other options” section
2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Change backup method: https://prnt.sc/1s1ofpa
5. Save “Other options” section
6. Force stop both processes: https://prnt.sc/1trv1tm
7. Run your process once again

Let me know if that resolves your issue ??
Thank you!

I tried uploading it after changing all the settings. It says then upload failed invalid backup file. I am pretty sure that is not the case, since the same file was used last time, it is just backup file which is created from the previous version of the plugin.

I request you to please kindly provide me with resolution for this asap. If you want, I can send all the backup files which I have in the zip format.

Hi @vinaynagd

Please share with me your backup file that you used for the restoration name ends with “9IQl.zip”.

Our plugin says that the file is just invalid or incomplete, file can be damaged during download if your source server have any download limitations. In such cases your browser will tell you that the download finished but in reality it’s only part of the file.

Send the file: [ support (at) backupbliss dot com ]
– Do not share your backups publicly.

Thank you!

I have sent you the email. Kindly refer that.

Also There are multiple websites for which I need to create newer versions of the files. kindly assist as soon as possible.

Thank You

Hi @vinaynagd

I replied to your e-mail.

I have replied back.

Hi,

Do you have any update.? My websites are down and hence my business.

Can we please expedite the process a little.?

Thank You,

Vinay Nagdewai

Hi @vinaynagd

My apologies for delayed reply.

Please make sure you have latest version which is 1.2.9, that version includes solution to the issue you had before with restoration, so you can use your original backup file.

You should be able to resolve your issue by decreasing page size, which will decrease memory usage as well. Instead it will take a bit more time.

To do so, follow these steps:

1. Go to “Other options” section on the site where you experienced that error
2. Find “Modify Search & Replace Page Size”: https://prnt.sc/m-YdmBT88HI0
   – Set the value there to 50
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

Let me know if that resolves your issue ??
Thank you!

It is still getting stuck at 91% even after following everything. Kindly look into this as soon as possible, as restoring the sites in coming days is very important for me. I have sent the live log on e-mail. Kindly take this now on priority please.

Thank You

Please, let’s continue via e-mail I replied. I’ll close this topic, as it’s getting a bit messy, not helpful for others.

Thank you!

Hi Team,

Despite several follow-ups by email, I am not getting a revert. It has been more than a month.

If it is not possible for you guys to rectify your plugin services let me know do not let me hang in the middle like that. I was thinking to upgrade to the premium plugin but looking at the support rate I may not.

Does your team understands priority.? My business is affected because of that and I am having a word with my Lawyer with regards to this.

Just see this thread is already over a month old. Apart from that no response to E-mails despite several Follow ups. Is this really how you should be giving customer support.?

Hi @vinaynagd

Let’s sort things out.

At the beginning I asked you to share with me your backup. Which proof can be found there: https://www.ads-software.com/support/topic/unable-to-restore-12/

We usually don’t do such things for free users but I decided to do it for you in my free-time, especially when I expected it to be quick task, for one backup with high reward – which is happy user for me.

To my surprise at 6th of December 2022. I received 10 backup files shared via Google Drive – I didn’t say anything, I just converted all of these backups for you and shared them with you. The issue was related to missing charsets on your database server (destination site). We were aware of this issue already and up to this point, it does not make the backup unusable or impossible to fix. Currently the issue is minimized as much as possible, which we can see in user reports as we don’t receive any similar support requests anymore.

When I shared with you all of these 10 backups ready to be restored, I didn’t receive any confirmation from you up to 16th of May 2023 (5 months later) where you said that you cannot download these backup anymore.

Although, everything we share with users especially their backup files gets removed after 7 days automatically. Which means you had 7 days to download all of them.

I don’t know what you expected, but storing 10 backups for free on our servers for 5 months or more is not in our interest.

In the same e-mail I said this:
At first I thought it’s only one backup / one site. But it turned that it will be quite complex and time consuming task, as you shared 10 backups. We don’t provide such support to free users, but I allowed myself to do it in free time.

Later you asked me for new URLs, which requires me to do same thing again, which puts me in risk that you won’t download them and I’ll waste my time.

That’s why I decided to share with you step-list that allows you to convert your backups manually without need to contact us.

The step-list I shared with you is:

If you want to do same thing like me, please do it manually on TasteWP.com
Repeat this steplist for each backup:

1. Create website on TasteWP.com
2. Upload backup of your choice
3. Restore your backup on that website
4. Delete uploaded backup
5. Make new backup
6. Download newly created backup to your local PC
7. Adjust backup name properly
8. Remove that TasteWP site (in user dashboard)
9. Repeat for new backup.

–––––––––

It seems that you struggled to restore your backup even on TasteWP and we inspected the issue. We decided to add the solution in official version of our plugin v1.2.9. The backup you couldn’t restore at TasteWP was tested and successfully confirmed by my colleagues and me personally (using version v1.2.9).

Then I informed you about this via e-mail and again didn’t receive any reply.

Later you reached to us again with new e-mail conversation and shared with us one backup. You included only one backup, but this time you informed us that there will be 10 backups in total, even when I already informed you that it’s way beyond what we offer for free user support.

I wanted to convert that backup for you and share with you the “fixed” file. To “fix” the backup I would use same step-list I shared above in this post. Which you could also do on your own for every backup (and you still can).

The backup you shared with me was valid, but the reason why you couldn’t restore it was related to file name containing special characters. That’s why I decided to not process with that restore->backup->share thing from step-list.

We were not aware of this issue at that point, as none of our users reported it before. In any case we also decided to fix it and include in our official release.

I replied to you with “fixed” – which means here renamed backup. To which you replied that it does not work, and attached live-logs, from which I can read that the process was cancelled by web server due to time limits – in short, your server killed the process due to the way it’s configured – it has nothing to do with our plugin.

By the way, just to be 100% sure I informed you right below the download URL that it will be removed after 7 days with this message: Above URL will be valid for 7 days since this day, then it will be permanently removed, please make sure to download it.

Nevertheless, the issue could be resolved by restoring it on TasteWP and making new backup after that. TasteWP sites doesn’t have such limits, at least not that low and it works there without any issues right now, which again tells me that the issue is not with our plugin but your server’s/hosting’s configuration solutions.

At this point it would be good to clarify what that step-list actually do. Your backups were made with version 1.1.9, which was quite old and outdated, it’s not an issue for our plugin as it has backward compatibility with all previous version of our plugin and its backups. But in newer version of our plugin we improved many things including optimizations for backup process time and especially restoration time. For that you need compatible backup. As far as I remember latest restore method is compatible with backups made with version above v1.2.2 (the information can be found within backup live-logs). For older backups, older restoration method will be used. Knowing that, you can understand why restoration of older backup at TasteWP and then making new backup right after restoration can “convert” the file for new restoration methods. It basically backups it again using most recent methods that we added by listening to our user feedback throughout years. – Which simply means that our plugin improves with every release.

The reason why I think above issue you experienced could be fixed by following even more above step-list, is the method that would be used. More batches or less time required to finish the process have higher chances of fitting into your server configuration limits.

At that would be the last milestone in our conversation.

In terms of priority we always prioritize our premium community because we also have to pay the bills somehow, and you’re not part of it. Even when you knew that already, you still ignore our good will of helping asking for more than we can offer to you. – That’s not fair or nice.

Last but not least, none of backups you shared with us can be downloaded at this moment. Which means, that I am not even able to help you with something that I cannot even download due to share permissions on Google Drive.

Latest beta version you can download which include all fixes and improvements that I mentioned above can be downloaded there: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.2.9.4.zip

Kind regards