Need help debugging errors

  • Resolved chuco61

    (@chuco61)


    7 years, 6 months ago

    I have installed your plugin per the video instructions.

    I am getting these two errors: `Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => 15bIX3hAUfknygwS
    [Password] => XXXXX
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => 510087640
    [MeterNumber] => 118824081
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => Array
    (
    [ServiceId] => crs
    [Major] => 16
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestedShipment] => Array
    (
    [PreferredCurrency] => USD
    [DropoffType] => REGULAR_PICKUP
    [ShipTimestamp] => 2017-05-25T00:00:00+00:00
    [PackagingType] => YOUR_PACKAGING
    [Shipper] => Array
    (
    [Address] => Array
    (
    [PostalCode] => 95945
    [CountryCode] => US
    )

    )

    [ShippingChargesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => 510087640
    [CountryCode] => US
    )

    )

    )

    [RateRequestTypes] => LIST
    [Recipient] => Array
    (
    [Address] => Array
    (
    [Residential] => 1
    [PostalCode] => 95125
    [City] =>
    [StateOrProvinceCode] => CA
    [CountryCode] => US
    )

    )

    [RequestedPackageLineItems] => Array
    (
    [0] => Array
    (
    [SequenceNumber] => 1
    [GroupNumber] => 1
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 1
    [Units] => LB
    )

    )

    [1] => Array
    (
    [SequenceNumber] => 2
    [GroupNumber] => 2
    [GroupPackageCount] => 4
    [Weight] => Array
    (
    [Value] => 1
    [Units] => LB
    )

    )

    [2] => Array
    (
    [SequenceNumber] => 3
    [GroupNumber] => 3
    [GroupPackageCount] => 5
    [Weight] => Array
    (
    [Value] => 1
    [Units] => LB
    )

    )

    [3] => Array
    (
    [SequenceNumber] => 4
    [GroupNumber] => 4
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 1
    [Units] => LB
    )

    )

    [4] => Array
    (
    [SequenceNumber] => 5
    [GroupNumber] => 5
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 1
    [Units] => LB
    )

    )

    )

    [PackageCount] => 12
    )

    )`

    stdClass Object
(
    [HighestSeverity] => ERROR
    [Notifications] => stdClass Object
        (
            [Severity] => ERROR
            [Source] => prof
            [Code] => 1000
            [Message] => Authentication Failed
        )

    [TransactionDetail] => stdClass Object
        (
            [CustomerTransactionId] =>  *** WooCommerce Rate Request ***
        )

    [Version] => stdClass Object
        (
            [ServiceId] => crs
            [Major] => 16
            [Intermediate] => 0
            [Minor] => 0
        )

)
Viewing 9 replies - 1 through 9 (of 9 total)

  • @chuco61,

    I checked the debug data you provided. The API throwing authentication failed message.

    This error appears only when the FedEx credentials are incorrect. Make sure that production key is checked in plugin settings if you are using production credentials.

    Please contact FedEx if the issue persists.

    Thread Starter chuco61

    (@chuco61)

    Thanks, it looks like I used the incorrect password. It is now working.

    I do have another issue, it seems the shipping is coming up more expensive than what is shows on FedEx’s actual website.

    If I add my text item 02 from this store:
    https://www.thehamstand.com/shop/

    The rates seems to be double than normal for a 1lb product.

    How can this be adjusted?

    @chuco61,

    This version of the plugin is designed for small business owners. The plugin treats each item as a separate package and it will show a sum price. So that it will show higher price while multiple items in the cart.

    The Plus version of the plugin has more packaging options such as Box Packing, Weight based Packing. So that multiple items can be shipped in a single package.

    Thread Starter chuco61

    (@chuco61)

    Even with one item in the cart, it is showing $11 for shipping, when the rate should be around $4-$5.

    Is this still accurate for one item and one box?

    Hi @chuco61,

    Could you please check the rate with FedEx calculator with exact product dimension, source and destination?

    Thread Starter chuco61

    (@chuco61)

    Also, since the products are food goods, there is not set dimension per product. Only the weight is set per 1lb. How will your product work if there is no dimension per product, only weight?

    Don’t worry dimensions are not mandatory, Please check with weight.

    Thread Starter chuco61

    (@chuco61)

    Do you offer discounts on your product for students?

    hi chuco61,

    Please drop a mail to [email protected] regarding this. Our team will get back to you.

Viewing 9 replies - 1 through 9 (of 9 total)
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