Need help: Trying to restore hacked site from backups – getting 403 error.

  • Resolved shadowpraxis

    (@shadowpraxis)


    14 years, 10 months ago

    My site was hacked two days ago and brought down. I have cpanel backup zips of my database and my site files from the 5th of January and have been trying in vain to install them. I need some serious help here. :/

    I deleted the old wp directories on my host and tried using the cpanel’s option to restore from backups, but after loading them via the web interface, I still have no access to my site. Both the main page and the wp-admin login page show the following.

    Forbidden

    You don’t have permission to access /wp-admin/ on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    I’m not sure what I’m doing wrong here. I tried creating a new database user and deleting the old one in the MySQL cpanel interface and changed the info in the wp-config file in the main directory but that didn’t do anything. I’m honestly not even close to sure of what I should be doing differently to restore from these backups and websearches only seem to show me how to re-install my database, which wasn’t something I couldn’t figure out on my own.

    Can someone out there please give me an assist or at least point me in the right direction? It’s been two days now and I’m beyond frustrated with not being able to figure this out. Also, please keep in mind that I’m pretty php illiterate. Some basic HTML is about the extent of my programming knowledge.

    Thanks in advance to anyone who can help. I’m at wit’s end here.

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  • Thread Starter shadowpraxis

    (@shadowpraxis)

    I’m beginning to think I should just delete the old install completely and re-install a fresh instance of WP and then re-import my database. However, I don’t want to mistakenly delete some of the files on my webhost that aren’t related to WP and I’m a little fuzzy as to which I should and shouldn’t (there seem to be two copies of the site files on the server – one in a “public html” folder and one in a folder marked “www”).

    The only other problem with this idea is that I have hundreds of megs of image files from my gallery plugin stored in the site backup and I have no idea how to import those back in if I did do a fresh install.

    Anyone?

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