Need help with subscription form, faced with “unexpected error occurred”

  • timothytbg

    (@timothytbg)


    5 years ago

    I am stuck with an error that occurs whenever someone tries to subscribe using the form we provided through EmailSubscribers. The form is displayed as a widget. The message that is displayed on the page is “unexpected error occurred”

    The error seems to happen only for certain users (who contacted us, so we are aware of the problem). I’m not sure what else to try or how I should go about resolving the issue.

    Your assistance is very much appreciated. Please let me know how I can help to assist debugging efforts. The version we’re using the latest one, 4.2.4.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Malay Ladu

    (@malayladu)

    Hi,

    Do you use any caching plugin on your WordPress setup?

    Thread Starter timothytbg

    (@timothytbg)

    Hi, apologies for the late response.

    No, there is no caching plugin enabled on the site.

    Currently installed is Email Subscribers & Newsletters, Easy WP SMTP, Header and Footer scripts, Google XML Sitemaps and Wordfence

    StephanFink

    (@stephanfink)

    Hi I have the the same issue
    – when trying to subscribe “unexpexted error”
    – We run the W3 Super Cache – cleared all caches recently
    Need help urgently

    Plugin Contributor Malay Ladu

    (@malayladu)

    @timothytbg @stephanfink

    Just want to update you that we have fixed the issue and released a new version of ES (4.3.3).

    Please check and let us know how it goes.

Viewing 4 replies - 1 through 4 (of 4 total)
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