need latest update can't find or didn't get email

Hello,

I apologize for the issues that you’re having. I don’t see a purchaser with that name in my system. Can you contact me via the link below and we’ll see if we can get some additional information?

https://www.elearningfreak.com/contact-us/

Still no update. I sent in all the purchase information and nothing. This is not good customer service. I need to be able to get classes online. PLEASE help me resolve this.