Need more customer/user details on for tickets list and ticket edit pages.

When a customer/user submits a ticket for the first time, there is a link to their user profile in the “Activity” column of the tickets list view (admin). But once an agent has replied, the “Activity” column displays a link to the agent’s user profile, and not the original ticket creator.

Also, on the ticket edit page (admin) there is only one place that displays the ticket creator’s info, in the “Stakeholders” sidebar widget. This only displays their first name, and does not have a link to their user profile. On a site with many registered customers/users, there are often multiple users with the same first name, so it makes it difficult to determine which user you are communicating with once on the ticket edit page, or after one reply has already been made.

It would be very useful to have some key user information displayed on the ticket edit page, like full name, username, email, user role, etc. to give the responding agent more background info and context for crafting their reply.

I’ve looked through all the available settings but haven’t found any that would add more user info to the ticket edit page or the tickets list view in the admin. Maybe this feature could be added in a future release?

Thanks!

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