Need Solution for Account Registration Issue with SureCart

  • Resolved Noruzzaman

    (@noruzzaman)


    4 months, 2 weeks ago

    Hello,

    We are currently using SureCart and are happy with it. However, we have encountered an issue. Since we are not using WooCommerce, when a customer purchases a product from us, an account is automatically created for them.

    The problem arises when a user tries to access their account on our website they only see the login page with no option to sign up. This is an issue for users who need to create a ticket or perform other actions on our site but did not purchase directly from us (for instance, they bought it from ThemeForest). Consequently, they do not have an account on our site.

    Is there a way for users to create an account on our site even if they haven’t purchased directly from us?

    This is an urgent matter and requires your immediate attention.

    Thank you
    Noruzzaman

Viewing 1 replies (of 1 total)
  • Plugin Support Ivan C.

    (@ivanbsf)

    Hello Noruzzaman,

    Thank you for reaching out and for your continued support of SureCart.

    I understand the urgency of your issue. To allow users who have not purchased directly from your site to create an account, you can enable user registration on your WordPress website. Here’s how to do it:

    1. Navigate to your WordPress Dashboard.
    2. Go to Settings > General.
    3. Set the option for Anyone can register.
    4. Choose the default role for new users as SureCart Customer. You can reffer to this screenshot – https://app.screencast.com/9TxeixxPu634W

    Next, create a button on your website that redirects users to the registration page. You can use the following URL for the registration page: https://zestful-zorro-p4.zipwp.link/wp-login.php?action=register

    Once users register on your website, they will be assigned the SureCart Customer role and will be able to access the Customer Dashboard for login.

    If you have any further questions or if there’s anything else I can assist with, please don’t hesitate to reach out. For urgent matters, you can contact us directly at https://surecart.com/contact-us/.

    I hope this helps resolve your issue.

    Best regards,

Viewing 1 replies (of 1 total)
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