Need some one from WP staff to contact me

  • Hi,

    I have a problem with my account (maxchirkov) on a few different levels. In order to make this post, I had to create a different account.

    Here are the problems:

    First problem: At the beginning of September I added a new plugin (simple real estate pack) which was approved. By the time I was ready to make a first release (last week of September), as usually, I started with a checkout of a blank repository folder, but I got a message that the folder didn’t exist. So, I tried contacting WP team via bug support (2 times), but never heard back. I resubmitted the plugin, and it was approved again, but the SVN folder was not created in the repository, so I couldn’t make the initial checkout, just like the first time. In a few days after that the actual plugin URLs disappeared (the ones that had the plugin name, description and the creation/approval date).

    Second problem: I tried submitting a post regarding this in the support forum, but my posts were not publicly visible. I can see them when I’m logged in, but they are not available to other users, nor when I’m logged out. I asked some one with a WP account to check on URLs of my posts and they were receiving a bbPress error that the topic was not found.

    I would appreciate if some one could help me in this forum, or contact me personally via email on my account (maxchirkov) so we could resolve the issues I mentioned above.

    Thank you.

    Max

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    When you get an approval for a plugin, the SVN repo may not show up immediately. It might take up to several hours. So, patience is good. The requests screen here: https://www.ads-software.com/extend/plugins/add/ will show you plugins that have been approved but have no content in them yet, and clicking those will give links to their entries (along with the admin settings for them). Approved plugins that never get content added to them get scrubbed out every so often. A delay of a month could cause this to happen, so max delay should be a week before checking in at least a readme.txt or something.

    First problem:
    The only method to contact the team regarding the plugin SVN repository is via this form: https://www.ads-software.com/report-bugs/

    PROTIP: Keep it short and simple. More likely to get a response that way. Also make sure that any responses you get aren’t being sent to a spam folder. Also make sure that the URL you use on the bug report form is a www.ads-software.com one.

    Usually I can get a response back in a day or three. Don’t expect immediate action.

    Failing that, try emailing a couple of the developers on here: https://www.ads-software.com/about/

    Failing even that, as a last resort, try emailing Matt directly. He’s usually able to forward problems to the right people, and he reads all his mail, but a) there’s a lot of it and b) he travels a fair amount, so it might take a while for him to get to it.

    Second problem:
    What you describe with your other account sounds like it got bozo’ed. The bozo flag is usually used for spamming accounts. Could have been turned on for you by accident. Use the bug report form to report it, or make a post to the wp-forums mailing list, where it can get handled properly. They will need a link to your profile on the problem account (the link includes the profile number).

    Thread Starter phoenixhomes

    (@phoenixhomes)

    Thanks for all the suggestions Otto.

    Yes, I was able to access the URLs of the approved plugins, but SVN folders in the repository were not created during a whole month. I don’t think I’m just being impatient here. I did submitted the issues 2 or 3 times via the bug report you mentioned and waited for at least a week now.

    I haven’t tried emailing any of the contributors directly nor Matt himself, even though I thought about it.

    The account where I can’t publish in the forums is the same one I was submitting the plugins from. May be that’s the main reason to all my problems some kind of access level restriction? I usually don’t post in the forums and my history shows pretty much only support for the plugins I released before. Where do I find the support forums mailing list?

    Thanks again for your help!

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    wp-forums mailing list: https://lists.automattic.com/mailman/listinfo/wp-forums

    It’s an email list, you have to join before you can email the list.

    Thread Starter phoenixhomes

    (@phoenixhomes)

    Hey, thanks a lot Otto!

    My account should be un-flagged now. Just making sure.

    Thanks for the tip Otto, I got reply on the mail list right away. Will try to email some of the developers on the about page regarding the first issue.

    Hello
    I’m a bit embarassed to ask. I have not been into word press for over a year and my domain names have lapsed. I changed countries and never had an internet. Can you please tell me if my sites on wordpress are still available somewere, I spent so much time putting them together. I can’t remember were to go for Admin log in.

    Thanks Analyn

    Nobody here will be able to answer that. That’s between you, and your host, whoever that may be

Viewing 7 replies - 1 through 7 (of 7 total)
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