Need this plugin to send Admin emails about Woocommerce orders

  • Resolved Tarissa

    (@tarissa)


    2 years, 7 months ago

    I cannot get this plugin to send me (the Admin) any emails about when I receive a new order through my Woocommernce site. Am I wrong in thinking I’m supposed to get it set up like that? What could I do to fix this issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @tarissa,

    Thanks for reaching out! Are you able to send test emails from the WP Mail SMTP plugin (WP Mail SMTP -> Tools)?

    If so, you need to update the “Email sender options” under the WooCommerce -> Settings -> Emails area. Make sure to add the WP Mail SMTP authenticated “from email address” as your WooCommerce “from” address.

    If you don’t receive test emails, you need to configure a mailer on your site by following this guide.

    I hope this helps. Thanks!

    Thread Starter Tarissa

    (@tarissa)

    @darshanaw Thanks for your help. I sent a test email just now and it worked! However, I did not receive a email the two times this week that someone ordered from my website. Just a little confused by this.

    Plugin Support Darshana

    (@darshanaw)

    Hi @tarissa,

    Could you please check WP Mail SMTP -> Tools -> Debug Events section and see whether you can find any errors?

    You can also try forcing “from email address” under the WP Mail SMTP -> Settings page.

    I hope this helps. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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