Need to refine settings; reduce false positives

  • We are finding multiple good form submissions in the Cleantalk “denied” container. We need to refine settings to let more messages through so as not to lose as many as we are. Below is an example of a high-quality lead that was stopped. Note that there are only 3 spam incidence shown on his record. Thank you for your advice. EXAMPLE:

    (note that some data starred out to protect their privacy on this board; you can see all details in our account)

    Mar 20, 2025 07:07:24
    navco.us
    Contact form data denied
    Contain links: –
    Spam attacks: 3
    IP: 2 E-mail: 1
    text text dale.r.*********@us.****.mil
    57.140.28.** United States United States

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @jrbartlettjr,

    Most likely, your site uses a caching plugin, and some visitor parameters are transmitted incorrectly. It causes some incorrect filtering.
    Please do the following:
    1) WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.
    2) Set the cache refresh time to no more than 24 hours and clear the cache.

    Did it help you?

    Thread Starter jrbartlettjr

    (@jrbartlettjr)

    We made the first change. Setting cache expiration at 24 hours is a major change and could have unexpected effects on the speed plugin. Is this necessary? What has happened when others made this change?

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @jrbartlettjr,

    Setting the cache to 24 hours does not cause unexpected effects. On the contrary, this value is recommended for everyone. When you do this, please enable our plugin and let us know so we can test your form.

    Please, keep us informed.

    Thread Starter jrbartlettjr

    (@jrbartlettjr)

    ok to clarify, our hosting co provides server-based cache settings that are on and off. No controls to edit expiration time. We use a server-based speed boost program that has default setting of 30 days cache expiration. Is this the setting you are advising me to change to 24 hours?

    Thread Starter jrbartlettjr

    (@jrbartlettjr)

    Note: the default setting at our hosting platform is 10 minutes. We can change the setting on the speed boost program to 24 hours.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @jrbartlettjr,

    We recommend setting any cache’s lifetime to 24 hours or less. If your cache’s lifetime is 10 minutes, you can keep that value.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.