Need to submit the form twice

Hi,

What happens when pressing submit for the first time?

Did you test this issue in 1 or multiple browsers?

Guido

Hi,

When pressing the first time, the page reloads and the form remains unchanged, you need to press again to send, please test on this page: https://woocommerce-112521-2936602.cloudwaysapps.com/contact/

Since I am writing from a Chromebook, I only tested on Chrome.

Thanks

Hi,

Just did a test and I don’t have this issue in Edge and Chrome.

I did have this issue myself once before, but until now I have no idea what causes this. Maybe related to page/browser caching and/or the nonce that is being used. It’s very difficult to pinpoint this issue because it’s not happening constantly.

Not related, but I guess the mail function of the server is turned of there? Because form isn’t submitted (error message instead).

Guido

The issue persists for me. I have to submit twice.

(Yes I am aware the server error, because it’s a staging website).

I will do some further testing with the nonce.

Are you having a caching / optimizing plugin active on that site? if you do, can you turn it off for your contact page?

Guido

Hi again,

I have created some extra validation that checks all hidden stuff of my form and returns a notification in case of an error. This way I can determine whether this is related to my plugin or something else, such as caching.

If this error still persists, are you willing to give me a temp login so I can make some changes to my plugin? I’m not updating plugin yet..

Guido

Hi @miata2

I have just updated plugin to version 12.8 and added extra validation. If there’s a problem with the time token, nonce or hidden fields, there will be a notification displayed. Now every validation aspect is covered. Can you update plugin and try?

Guido

Hi,

I’ve just updated the plugin, now after submitting the form, it’s giving error: “Error: hidden field”, please let me know soon as it’s on our live website now.

Thanks

Hi,

Can you give me a link to a (test) page so I can inspect the form?

Guido

Hi,

Here is the page: https://www.topmiata.com/contact/

Thanks

Works fine over here, no error.

The error you’re getting, is displayed if honeypot field isn’t empty. So strange.

Guido

Hi again,

Don’t understand why the error is happening at my side, after clearing cache, I tested on Pc and mobile and the error is still there, see screenshot: https://nimb.ws/VZi04o

Also, not sure if it was successfully submitted at your side, because we did not receive the submitted form/message.

thanks

No, I did not fill in form completely so submission was not send.

You’ve added another form now. Can you create a temp page with my plugin on it so I can do some more testing?

Guido