need to update admin email

  • Hi!

    I am trying to update my admin email on my www.ads-software.com site. I have followed the directions in a previous thread(tagged above), but I am still having the same problem. Whenever I updated and save the profile the information doesn’t change.

    Any advice/help would be great!

    Thanks,
    Cydney

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi Cydney! Have you tried changing the email for the site and the admin user? I would recommend updating the email in these locations:

    1. Setting > General > Administration Email Address

    2. Users > Hover over the admin’s username to click on Edit > Email

    Both options should send an email to the new email address. Have you received an email after updating from these locations?

    Thread Starter a1aitech

    (@a1aitech)

    Hi Roxy! I have tried both of these methods and haven’t received an email.

    I am not sure what is going on.

    Thanks,
    Cydney

    @a1aitech Here is something that might help: https://www.wpbeginner.com/beginners-guide/how-to-change-the-wordpress-admin-email/

    Its a bit of a shortcut but you can try this too – just add a new user with a new email, assign admin rights to it and delete your old account. It worked for me.

    Hope that helps.

    Thanks for clarifying ?? Let us know if you are successful with @soberbanda’s solution! Feel free to describe any other steps you have taken and I would be happy to explore some other options if you need them.

Viewing 4 replies - 1 through 4 (of 4 total)
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