Need to update from 4.6.29

  • trish89015

    (@trish89015)


    9 months ago

    Hey there, I’m a virtual assistant with a new client that hasn’t updated her WordPress in a very long time. It’s currently on 4.6.29, but I can’t access the site to even update it. The website itself still works, but the admin side doesn’t. I’m not quite sure how to get in to update it. We got this email:

    From: WordPress <[email protected]>

    Subject: [Brody Public Relations] Your site has updated to WordPress 4.6.29

    Date: June 24, 2024 at 8:52:57 PM PDT

    To: [email protected]

    Howdy! Your site at https://brody-pr.com has been updated automatically to WordPress 4.6.29.

    For more on version 4.6.29, see the About WordPress screen:
    https://brody-pr.com/wp-admin/about.php

    WordPress 6.5.5 is also now available. Updating is easy and only takes a few moments:
    https://brody-pr.com/wp-admin/update-core.php

    If you experience any issues or need support, the volunteers in the www.ads-software.com support forums may be able to help.
    https://www.ads-software.com/support/

    Keeping your site updated is important for security. It also makes the internet a safer place for you and your readers.

    The WordPress Team

    Can someone help me figure out how to get in the the Admin side to update what needs updating? Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)
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