Need urgent help! Website suddenly down on both front and backend! Fatal Error

  • Resolved florent28

    (@florent28)


    6 years, 3 months ago

    Hey WordPress community,

    I was working on the backend of my website today and suddenly got a WSOD! Both the front and backend are unavailable and display the following error message:

    Warning: require_once(/homepages/22/d365638637/htdocs/Tony/wp-content/plugins/ultimate-member/includes/core/um-actions-core.php): failed to open stream: Permission denied in /homepages/22/d365638637/htdocs/Tony/wp-content/plugins/ultimate-member/includes/class-init.php on line 1285

    Can anyone tell me how to resolve this issue?

    Thank you very much!!

    The blog I need help with is mindgamesport.com.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • If the issue is “Ultimte Member” plugin, you may have to disable it in your WordPress install folder or in your database. I have had similar issue with “Ultimate Member” and have disabled it until resolved. See this for information on deactivating/removing plugins without Admin access: Disable a WordPress Plugin Without Access to Your Admin Area

    Thread Starter florent28

    (@florent28)

    Thanks much for your help! Highly appreciate it. The website is back up and running.
    I renamed (and later deleted) the ultimate member plugin via FTP and it magically is back as it was never gone… ??

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @florent28 and @enduro,

    We’ve released Ultimate member core 2.0.22, please make sure to update Ultimate member core to the latest version, it contains very important security fixes.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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