Negative client feedback – how can I address?

  • Here are some emails we get from our clients trying to use the Sunshine Gallery:

    Client 1: “I set up a new account and tried this feature again. After I enter my email address and password, it just vibrates/shakes and doesn’t let me enter the system. Ugh! I will keep a list of my favorites and send it to you tonight. Sorry I’m doing this so late!”

    Client 2: “Thank you for the beautiful photos of Jane. I’m trying to create a favorites file, but I’m having trouble registering. Is there a trick to it? When I click “Register Here” on the login screen, it just brings me back to the login screen. I type in information, and it just clears it out and the template shakes side to side. I tried “lost password” and typed in my email, but that also didn’t work. Please help.”

    Client 3: thanks for the web gallery. However, I am having a hard time working with it. Normally your galleries allow quick, easy flipping from picture to picture. Seems that you changed your gallery format lay-out. Each picture has to be opened individually, which is cumbersome for quick viewing and comparison. Is it possible for you to send the pictures in your old/original gallery format?”

    Info from me: I started off with access type “Registered and logged in”, but nobody could get that to work so I switched to just “Provide email address”, but people said it did not work either so right now I am using “none”. All three of the above complaints were on galleries set to access type “none” so they are not promoted to register until they try to start saving favorites. I also have gallery type set to “Standard” on all galleries.

    Any advice appreciated. It may be that we just have to move on to another solution.

    Kerry

Viewing 3 replies - 1 through 3 (of 3 total)

  • It sounds like another plugin or your theme causing the problem, it is definitely not Sunshine. Disable all non-Sunshine plugins and use a default WordPress theme and try again.

    Thread Starter kerrya4446

    (@kerrya4446)

    I will be testing this.

    In the meantime I do see this warning in my dashboard:

    For some Sunshine features to work, such as favorites, users are required to register. However, you do not have registration enabled. Please consider updating this option.

    However, when I click the link to update that option I see that “Anyone can Register” is already selected.

    What needs to change here?

    Kerry

    That should be addressed in next Sunshine release.

Viewing 3 replies - 1 through 3 (of 3 total)
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