Negative Stock from Order while Backorder is disabled

  • Resolved photogenic

    (@photogenic)


    5 years, 11 months ago

    Hello,
    This is my problem: a customer bought a product that was out of stock. So the stock went from 0 to -1.
    My out of stock threshold is at 0 and back ordering is disabled with all products.
    I tried to recreate the scenario on my staging site but it was not possible to me. The product is greyed out and not selectable when I set its quantity to 0.
    I thought maybe some caching issue (I’m using Hummingbird) prevented it from updating the stock. So these were the further scenarios I tried:
    – selecting product on single product page, set stock in back-end to 0 –> not possible
    – product in basket, set stock in back-end to 0 –> not possible
    – product in checkout, set stock in back-end to 0 –> not possible

    Would anyone of you know how it could have happened?

    thanks

    Jan

    • This topic was modified 5 years, 11 months ago by photogenic.
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  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there Jan,

    Have you been able to replicate this issue ? I’ve tried to replicate this on a test site and have had no luck creating an order with 0 stock with backorders disabled.

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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